How Otter integration works — marketplaces, POS, dispatch, all on one tablet.
Otter integration ingests orders from every marketplace (Uber Eats, DoorDash, Grubhub, ezCater, more) into one kitchen tablet, pushes orders into 25+ POS systems (Toast, Square, Clover, Lightspeed U, Aloha, Brink, Oracle Micros, NCR), and routes delivery dispatch across DoorDash Drive / Uber Direct / Relay / Roadie. Zay-OS bundles Otter on Operator + Marketplace ($599/mo) and Concierge ($699/mo) — Zay-OS direct orders also flow through Otter so the kitchen runs on a single tablet for every channel.
What Otter actually does.
Marketplace order ingestion
Otter pulls orders from every connected marketplace — Uber Eats, DoorDash, Grubhub, ezCater, Postmates, Caviar, Seamless, and 10+ more — into a single Otter Order Manager tablet on the kitchen pass. One screen, one ticket flow, one alert sound. Eliminates the 3-4 stacked marketplace tablets that define "tablet hell".
POS push (bidirectional sync)
Otter pushes orders into 25+ POS systems (Toast, Square, Clover, Lightspeed U, Revel, Aloha, Brink, HungerRush, Oracle Micros, PAR Brink, NCR Silver) as if they were rung in-store. Bidirectional menu sync flows the other way — POS menu changes propagate to every marketplace within seconds.
Menu cascade
One menu master in Otter — change an item price, 86 an item, add a new dish — cascades to every connected channel (direct ordering, Uber Eats, DoorDash, Grubhub, POS) within seconds. This is the single highest-leverage feature for preventing the "sold-out item is still orderable" failure mode.
Dispatch (delivery routing)
For direct orders that need delivery, Otter Dispatch cascades through DoorDash Drive, Uber Direct, Relay, Roadie, and 10+ other courier networks. The cheapest available driver wins; fallback is automatic if a network is unavailable. Coverage spans most US zip codes.
Analytics + reporting
Otter aggregates order data across every channel into one reporting layer. Sales by channel, average ticket, prep time, refund rate — visible without logging into each marketplace separately. Zay-OS surfaces the operator-relevant subset in the Zay-OS dashboard.
How Zay-OS uses Otter.
Otter is the connective tissue. Zay-OS layers the operator-side product (branded direct ordering, CRM, marketing console, kitchen tablet UX, Florida SEO + GEO) on top.
Zay-OS direct orders flow through Otter to the same tablet
When a diner places a direct order on your branded Zay-OS site, the order routes through Otter to land on the same kitchen tablet as your Uber Eats, DoorDash, and Grubhub orders. One ticket flow. The line cook does not have to learn a separate Zay-OS tablet — Zay-OS direct shows up in the same Otter Order Manager UI.
POS write-back happens via Otter
Zay-OS does not maintain its own POS integration library. Otter does. When a Zay-OS direct order writes back to your Toast / Square / Clover / Lightspeed POS, it goes through Otter's integration layer — the same layer Otter uses for Uber Eats / DoorDash / Grubhub. This is why Zay-OS covers 25+ POS without building them all from scratch.
Dispatch on direct orders uses Otter Dispatch
When a Zay-OS direct order needs delivery, Otter Dispatch finds the cheapest available driver across DoorDash Drive / Uber Direct / Relay / Roadie. The restaurant does not contract directly with each courier network — Otter aggregates the relationship.
3 steps to Otter-integrated operations.
Operator + Marketplace ($599/mo) and Concierge ($699/mo) include full Otter integration — marketplace ingestion, POS push, dispatch. The base Operator tier ($499/mo) covers direct ordering without marketplace ingestion; upgrade if you have meaningful Uber Eats / DoorDash / Grubhub volume.
During Zay-OS onboarding, you provide the credentials for your Uber Eats Restaurant Manager, DoorDash Merchant Portal, Grubhub for Restaurants, and your POS. Zay-OS handles the Otter-side wiring — you do not have to log into Otter directly. Setup typically takes 3-7 business days for modern cloud POS; 1-3 weeks for legacy on-prem (Aloha, Micros).
Once Otter integration is live, the kitchen runs on a single tablet that shows direct + Uber Eats + DoorDash + Grubhub orders in one ticket flow. Your existing marketplace tablets come off the line. Zay-OS ships mounting + audio + backup-tablet guidance with every Operator + Marketplace launch.
Otter integration questions.
What is Otter and why does Zay-OS use it?
Do I need a separate Otter contract to use Zay-OS?
Which marketplaces does Otter ingest?
Which POS does Otter push to?
How does Otter Dispatch work for direct delivery orders?
What if Otter is down — do I lose orders?
One tablet. Every channel. Otter under the hood.
Zay-OS Operator + Marketplace bundles full Otter integration at $599/mo flat. Run the grader on your numbers to see the math, then we wire it up in week one.