Zayos features: what does it do for a restaurant?

Zayos does sixteen things for a restaurant, in four groups. Ordering: your own commission-free site for pickup, delivery, catering and shipping. Kitchen: orders into your POS or one tablet. Marketing: email and text campaigns, automations, loyalty and reviews. Money: gift cards, promo codes, reports and multi-location.

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No setup fee. Month to month. We get you live in under a week.

Ordering

Diners order from your own site. You pay no commission on the food.

  • Online ordering

    A branded ordering site on your own domain. Diners order and pay there, and the customer record is yours. Zayos charges a flat monthly price and no commission on food.

    More on online ordering

  • Pickup and delivery

    Diners choose pickup or delivery at checkout. For a delivery order Zayos books a courier, so you do not need your own drivers. On delivery the tip goes to the driver.

    More on pickup and delivery

  • Catering

    A separate order flow for catering, with deposits and reminders. The diner pays a 10% service fee on catering orders.

    More on catering

  • Shipping

    Ship packaged goods nationwide with labels and tracking. Shipping is part of the Concierge plan at $599.

  • Order updates

    Diners get order status by email, and by text when they opt in at checkout: accepted, ready, out for delivery, delivered.

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Kitchen

Orders land where your kitchen already works.

  • POS injection

    Direct orders go into Clover, Square or Shift4 as tickets, at no extra cost from Zayos. Toast works too; Toast bills the restaurant its own $50 a month integration fee. Orders reach the POS through Otter, the order hub Zayos runs on, and we set it up with you.

    More on pos injection

  • One kitchen tablet

    On the Operator + Tablet plan at $499, DoorDash, Uber Eats and Grubhub orders arrive on one kitchen tablet with your direct orders, in one feed.

    More on one kitchen tablet

  • AI menu builder

    Send a photo or a PDF of your menu. AI builds the items, prices and modifiers from it and drafts item descriptions, and you review before it goes live. A restaurant on a POS keeps its menu in the POS.

    More on ai menu builder
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Marketing

Every diner joins your list. These bring them back.

  • Email and SMS marketing

    Send email campaigns and text campaigns to your own customer list, to everyone who opted in or to a segment such as VIP, new or lapsed customers. Send now or schedule. Texts go only to customers who opted in, and they can reply STOP at any time. SMS marketing is included. We set it up with you when you want it, because US carriers require each restaurant's texts to be registered before marketing messages can go out. Until then, order-update texts work from day one.

    More on email and sms marketing More on SMS marketing

  • Automations

    Six emails that send themselves: welcome, abandoned cart, review request, second order, birthday and win-back. You switch each one on or off.

  • Loyalty

    Diners earn points on every order and redeem them on your own site, not on a delivery app.

    More on loyalty

  • Reviews

    Your reviews in one inbox, with a reply drafted for you to edit and send. Review requests go out by email after an order.

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Money

More ways to be paid, and the numbers to run on.

  • Gift cards

    Sell gift cards on your site. Diners redeem them at checkout and the balance is tracked for you.

    More on gift cards

  • Promo codes

    Percent-off or dollars-off codes with your own limits and expiry dates.

    More on promo codes

  • Reports

    Sales, sales tax and repeat customers, per location, emailed to you on a schedule.

    More on reports

  • Multi-location

    Hours, tax and payouts are set per store, and you see every store in one view. Plans are priced per location.

    More on multi-location
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What do owners ask about Zayos features?

Which Zayos features are on every plan?
Online ordering, pickup and delivery, catering, POS injection, email and SMS marketing, automations, loyalty, gift cards, promo codes, reviews, the AI menu builder, reports and multi-location are on every plan, from Operator at $399 per location a month.

Which Zayos features need a higher plan?
The kitchen tablet and delivery-app orders in one feed are on Operator + Tablet at $499 and on Concierge at $599. Nationwide shipping and up to 5 virtual brands per kitchen are on Concierge at $599. Every price is per location, per month.

Does Zayos take a commission on any of this?
No. The restaurant pays the flat monthly plan. The diner pays a flat $0.99 service fee on pickup and delivery, nothing on dine-in and 10% on catering. Zayos takes no cut of food revenue and no cut of tips.

What does Zayos not do today?
Tenant ordering sites are in English. There is no branded mobile app for a restaurant. Automations are email. Dine-in ordering from a QR code at the table is not available.

Talk to a person, or just start.

(954) 807-1509
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