Zayos and Otter: one tablet.
Published July 2026 · Updated July 26, 2026
Otter is the tablet layer that puts every order on one screen. With Zayos, your direct orders join DoorDash, Uber Eats and Grubhub in the same Otter feed, so the kitchen works one ticket line instead of four tablets. Included on Operator plus Marketplace and Concierge.
How many tablets are on your pass right now?
Count them honestly. A restaurant running the three big marketplaces plus a direct ordering page is watching four order screens, each with its own sound, its own charger and its own login. That is the problem Otter was built for, and it is the reason most operators say yes on the first visit rather than after the spreadsheet.
Before
- A DoorDash tablet with its own alert sound
- An Uber Eats tablet with a different alert sound
- A Grubhub tablet somebody has to remember to charge
- A separate screen or a printer for direct orders
- Four portals to log into when a price changes
- Four places to mark an item sold out, so it stays sellable in at least one of them
After
- One tablet on the pass, one alert sound, one ticket line
- Direct, DoorDash, Uber Eats and Grubhub tickets in the same feed
- One place to raise a price and have it reach every channel
- One 86 list, so sold out means sold out everywhere
- One number at the end of the night that counts every channel
- A new cook learns one screen instead of four
What happens to an order, direct versus DoorDash?
Same tablet, same ticket line, same kitchen habits. Everything that differs happens before the ticket appears and after the food goes out.
A direct order from your Zayos site
- 01 Diner orders on your own domain, pays with Stripe at checkout.
- 02 Ticket appears on the Otter tablet within seconds, tagged as direct.
- 03 Order posts into your point of sale as a paid ticket.
- 04 You keep 100 percent of the food revenue and 100 percent of the tip.
- 05 The diner name, phone and email land in your customer book, and are yours to market to.
A DoorDash, Uber Eats or Grubhub order
- 01 Diner orders in the app. You do not control the checkout and you did not set the fee.
- 02 Ticket appears on the same Otter tablet, tagged with the marketplace it came from.
- 03 Order posts into your point of sale the same way the direct one did.
- 04 The marketplace keeps its commission, 15 to 30 percent base, 25 to 35 percent blended once delivery, marketing and processing fees stack.
- 05 The diner belongs to the app. You get a first name and an order, not a customer.
Read the last line of each column twice. That difference, who owns the diner, is worth more over a year than the commission on any single ticket.
Which channels land on the tablet?
Your Zayos direct site
Your domain, your prices, no commission.
DoorDash
Ingested onto the same tablet.
Uber Eats
Ingested onto the same tablet.
Grubhub
Ingested onto the same tablet.
Catering channels
Available on request, standard on Concierge.
Phone orders your host rings
Enter once, and they sit in the same ticket line.
Marketplace ingestion, meaning the app tickets joining your direct tickets, starts at Operator plus Marketplace, 599 dollars per location per month. Operator at 499 dollars covers direct ordering on its own.
What do I have to do to make this work?
If you already run Otter
We connect Zayos to the Otter organization you already have, so your existing marketplace ingestion, menu sync and point of sale push keep running without a rebuild. You approve the connection, we do the wiring. Nothing comes off the pass in the meantime.
If you have never heard of Otter
It is provisioned as part of Zayos onboarding on the Operator plus Marketplace and Concierge tiers. You do not sign a separate Otter contract and you do not get a separate Otter bill. What you will see is the Otter tablet on the pass, which is the point.
Either way, you own the menu decisions
The one job that cannot be done for you is deciding what your menu should say. Prices, portion names, which modifiers are required, which items should not be sold for delivery at all. We map it and test it with real orders. You decide it.
Most Zayos restaurants are live in under two weeks, and take their first direct order within a week of signing up.
What does the Zayos Otter integration not do?
Otter does not reduce what DoorDash, Uber Eats or Grubhub charge you on their own orders, only moving orders to direct does that. It is not a point of sale, not a website, not your customer list and not a marketing tool. It does not hand you the diner's contact details on a marketplace order, because the marketplace keeps those, and it does not write or fix your menu for you.
Two more things worth saying out loud. Otter is a third party product, so its own feature set and roadmap are not ours to promise, and a channel Otter does not support is a channel we cannot put on your tablet, which is why we ask what you run before you sign rather than after. And this is a configuration job, not a magic switch: menu mapping and modifier translation are agreed and tested with real orders during onboarding, and that testing is where the setup time goes.
The questions the kitchen asks
What is Otter, in plain English?
Why is this the thing operators say yes to?
Do I need my own Otter contract or a separate Otter bill?
Does putting orders on one tablet reduce what DoorDash charges me?
What happens if the internet or the tablet goes down mid service?
Who is actually running this today?
Four tablets, one number, sixty seconds
The free report shows what the marketplaces took out of your last month. No card, and you keep it whether or not we ever speak.