Question 1

Is Zay-OS actually live in the Miami area today?

Accepted Answer

Yes. Naya Grill is live on Zay-OS at two South Florida locations — Pompano Beach and West Palm Beach — both within the Miami-Fort Lauderdale-West Palm Beach metropolitan area. Direct orders flow through their branded site with zero commission, while DoorDash, Uber Eats, and Grubhub orders flow into the same kitchen tablet via Otter.

Question 2

How much are Miami restaurants losing to DoorDash and Uber Eats?

Accepted Answer

A single Miami location doing 3,000 orders/month at a $35 average ticket pays roughly $26,250/month in marketplace commission (25-30% effective rate). That is $48,000+/year per location that direct ordering on Zay-OS would put back in the operator account. Mid-volume Miami spots at 6,000 orders/month lose $120,000+/year.

Question 3

Does Zay-OS serve Brickell, Wynwood, Coral Gables, and Little Havana?

Accepted Answer

Yes. Every Miami neighborhood is in our service area. Brickell and Wynwood have especially high direct-order conversion because the diner base skews younger and tech-fluent — they reorder on a branded site in one tap instead of opening DoorDash. Coral Gables and Little Havana have higher repeat-customer ratios where the CRM and reorder messaging move the needle the fastest.

Question 4

What about Hialeah and Doral — the heavy Latin operator base?

Accepted Answer

Yes. Hialeah and Doral are priority markets. Most of our Latin restaurant operator base is in these two cities. The branded direct-ordering site supports Spanish-language search (schema-level), and the CRM lets the regular customer base reorder in one tap instead of paying the marketplaces every time.

Question 5

Does Zay-OS work for multi-cultural Miami cuisine — Cuban, Haitian, Lebanese, American?

Accepted Answer

Yes. Every Miami cuisine. Our schema and content ranks restaurants across the full Miami cuisine spectrum — Cuban, Haitian Creole, Lebanese, American, Venezuelan, Colombian, Argentinian, Peruvian, Mexican, Italian. The branded direct-ordering site is fully customizable to your menu and brand identity regardless of cuisine.

Question 6

What if I am running multiple Miami locations or virtual brands?

Accepted Answer

Concierge ($699/month flat for up to 5 locations or brands) handles multi-location and multi-brand operators. Common Miami setup: one Concierge plan covering a Coral Gables flagship, a Brickell location, and one or two ghost-kitchen virtual brands run out of the same physical kitchen.

Question 7

Will the Spanish-speaking diner base find my Zay-OS site?

Accepted Answer

Yes — schema and metadata include Spanish brand variants so Spanish-language searches surface your restaurant. The visible site stays in English (or whatever your brand language is), but the discovery layer covers Spanish, French, Haitian Creole, and Arabic queries common in Miami.

Question 8

Do I have to drop DoorDash and Uber Eats to switch?

Accepted Answer

No. Every Miami operator we onboard keeps the marketplaces running for discovery. On Operator + Marketplace ($599/mo), Otter pulls every DoorDash, Uber Eats, and Grubhub order into the same kitchen tablet as your Zay-OS direct orders. You steer repeats to direct ordering over time without losing first-time diner reach.

Miami restaurants are losing $48k+/year to delivery apps. Zay-OS is how you take it back.

Brickell. Wynwood. Coral Gables. Little Havana.

Naya Grill — the proof restaurant.

From Cuban to Haitian to Lebanese to American.

$499/month per location. No commission. Ever.

Asked by Miami restaurants we have onboarded.

Built for Miami. Onboarding for July 1.