Restaurant POS integration means an online order reaches your register and kitchen without anyone re-keying it, and your online menu follows the menu in the POS. Zayos connects Clover, Square and Shift4 at no extra cost on every plan, and Toast with Toast's own $50 a month integration fee. Every POS is reached through Otter.
Item names, prices, modifier groups and options, and categories. The question to ask any vendor is which side is the source. On Zayos, for a restaurant on a POS, the online menu follows the POS: you change prices and items in the POS, not in two places.
When a diner places an online order, the ticket should reach the kitchen as if it had been rung in the store: items, modifiers, special instructions, the customer name and whether it is pickup or delivery. Without this, someone re-keys every order by hand.
An online order has to land on the right POS item. On Zayos orders are matched to POS items by name, so an item whose name differs between the two is the usual reason an order does not post. Keep the names identical.
When the kitchen runs out of something, it should come off every channel, not only the register. Ask a vendor where you mark an item out of stock and which channels that reaches.
A direct online order is paid online, so it should arrive in the POS marked as already paid. On Zayos the card is charged through Stripe, sales tax is calculated per location, and your sales-tax reports export as CSV for filing. Filing and paying the tax stays with you and your accountant.
Four systems, each reached through Otter. You approve the connection from inside your own POS account; we never ask for your POS password.
Through Otter. Orders placed on your Zayos site post to Clover as tickets, and your online menu follows the menu in Clover.
You install the Otter app from the Clover App Market, signed in to your own Clover account.
Nothing extra from Zayos. The Clover connection is part of every plan, from $399.
Through Otter. Orders placed on your Zayos site post to Square as tickets, and your online menu follows the menu in Square.
You install the Otter app from the Square App Marketplace, signed in to your own Square account.
Nothing extra from Zayos. The Square connection is part of every plan, from $399.
Through Otter. Orders placed on your Zayos site post to Shift4 as tickets, and your online menu follows the menu in Shift4.
You ask Shift4 to switch on the Otter integration for your account. Shift4's restaurant POS is sold as SkyTab.
Nothing extra from Zayos. The Shift4 connection is part of every plan, from $399.
Through Otter. Orders placed on your Zayos site post to Toast as tickets, and your online menu follows the menu in Toast.
You add the integration from Toast Integrations, signed in to your own Toast account, and then connect Otter.
Toast bills the restaurant its own $50 a month for the integration. That fee is Toast's, it is paid to Toast, and it is not part of the Zayos price. Many Toast restaurants already pay it.
Tell us which POS you run and we will tell you plainly, before you sign, whether it connects.
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