◆ Zay-OS vs DoorDash

DoorDash takes 15% to 30% of every delivered order. Zay-OS takes 0%.

A single-location restaurant doing 3,000 orders/month at a $35 average ticket sends $105,000 a month through DoorDash. On the Plus plan at 25%, DoorDash keeps $26,250 of that $105,000 every month. A Zay-OS operator keeps $48,000+ per year (modeled at 3,000 orders a month).

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Source for the prices and rates in this section: DoorDash for Merchants pricing, read 4 Oct 2026. A company can change them; its own page is what counts.

Side by side

The line-by-line difference.

DoorDash
Zay-OS
Commission on food revenue
15% Basic / 25% Plus / 30% Premier on delivery, 6% on pickup (DoorDash pricing page)
0%. From $399/mo per location. Diner pays a small service fee at checkout ($0.99 pickup, $0.99 delivery).
Who owns the customer
DoorDash. You never get the diner email, phone, or order history.
You. Every diner becomes a row in your CRM with name, email, phone, and full order history.
Branding at checkout
DoorDash brand. Your restaurant is a tile in a marketplace.
Your domain, your colors, your menu photography. Diners check out on yourrestaurant.com.
Coexists with DoorDash
N/A — this is the marketplace.
Yes. Otter ingests DoorDash orders into the same kitchen tablet as your direct orders. You do not have to drop DoorDash.
Kitchen tablet
DoorDash Order Manager tablet, separate from your other channels.
One tablet runs every channel — direct, DoorDash, Uber Eats, Grubhub, phone-ins.
Marketing to past diners
DoorDash markets to them. You pay again to re-acquire the same customer.
SMS + email + web push from your domain. Reorder nudges cost cents, not 30%.
Sales-tax handling
Marketplace facilitator — DoorDash remits on marketplace orders.
Tax calculated per location on direct orders, with sales-tax reports and CSV exports.
Discovery
Built-in marketplace traffic.
You keep DoorDash for discovery. Zay-OS adds SEO + GEO + Google Business so you also rank on Google and AI search.

Source for the prices and rates in this section: DoorDash for Merchants pricing, read 4 Oct 2026. A company can change them; its own page is what counts.

You do not have to drop DoorDash

Keep DoorDash for discovery. Use Zay-OS for repeats.

Every Zay-OS operator we onboard keeps DoorDash running on day one. The marketplace stays for first-time-customer acquisition — DoorDash is good at putting your restaurant in front of new diners. What we change is what happens after that first order.

On the Operator + Tablet tier, Otter ingests every DoorDash order into the same kitchen tablet as your Zay-OS direct orders. One ticket flow. One source of truth on your menu. Then your CRM + SMS + email starts converting those DoorDash diners into direct-ordering regulars who never touch the 30% commission again.

DoorDash keeps doing
  • ◆ First-time-diner discovery
  • ◆ DashPass placement
  • ◆ Driver dispatch on their orders
  • ◆ Their marketing reach
Zay-OS starts doing
  • ◆ Direct ordering on your domain
  • ◆ Owning every diner in your CRM
  • ◆ Reorder nudges that cost cents
  • ◆ SEO + AI search visibility

Source for the prices and rates in this section: DoorDash for Merchants pricing, read 4 Oct 2026. A company can change them; its own page is what counts.

What it actually saves

Per location, per year, vs paying DoorDash.

Savings shown are for the share of orders that move from DoorDash commission to direct ordering on Zay-OS. Run the free grader on your numbers for exact math.

$48k+/yr (modeled at 3,000 orders a month)
3,000 orders/mo
$35 ticket
~$26,250/mo lost to 25% commission
single location, indie
$120k+/yr
6,000 orders/mo
$35 ticket
~$52,500/mo lost to 25% commission
mid-volume
$300k+/yr
12,000 orders/mo
$35 ticket
~$126,000/mo lost to 30% commission
multi-brand / ghost kitchen
Get started or call 954-807-1509 or text us book a demo

No setup fee. Month to month. We get you live in under a week.

Not ready yet? Get a free grade of your online ordering.

Straight answers

DoorDash switch questions, answered.

Do I have to drop DoorDash to switch to Zay-OS?
No. DoorDash stays for discovery and first-time-customer acquisition. On the Operator + Tablet tier ($499/mo), Otter ingests every DoorDash order into the same kitchen tablet as your Zay-OS direct orders. You steer repeat diners to direct ordering over time without losing the marketplace traffic.
How much commission does DoorDash actually take?
DoorDash lists three plans: Basic at 15%, Plus at 25% and Premier at 30% on delivery, plus a 6% commission on pickup. DoorDash says the commission covers credit card processing. Across marketplaces in general, commission is 15% to 30% base, 25% to 35% blended real cost once delivery, marketing and processing fees stack.
What does it cost to switch to Zay-OS?
Operator is $399/month per location. Operator + Tablet (recommended if you keep DoorDash, Uber Eats, or Grubhub running) is $499/month. Concierge is $599/month per location (up to 5 virtual brands per kitchen included). There is no setup fee. There is no contract — every plan is month-to-month.
Who pays the per-order fee on Zay-OS?
The diner pays a small flat service fee at checkout — $0.99 pickup, $0.99 delivery (10% on catering). The restaurant keeps 100% of the food revenue. This is the fundamental break from DoorDash: there is no commission on your food.
How fast can I be live on Zay-OS?
We get you live in under a week. Most restaurants take their first direct order within two weeks of signing. On the $499 Operator + Tablet plan your DoorDash orders arrive on the same kitchen tablet as your direct orders, and we set that up with you.
Do I get my DoorDash customer list when I switch?
No. A DoorDash marketplace order gives the kitchen what it needs to cook and hand off the order, not a customer list you can export and market to. That is the structural reason direct ordering matters: every diner who checks out on Zay-OS is yours from the first order forward. Your CRM grows from zero, but it grows in your account, not theirs.

Source for the prices and rates in this section: DoorDash for Merchants pricing, read 4 Oct 2026. A company can change them; its own page is what counts.

Keep reading
Zay-OS vs Uber Eats →
Same playbook on the other big marketplace.
Miami online ordering →
Built for Brickell, Wynwood, Coral Gables, Little Havana.
Full pricing →
$399 / $499 / $599 flat. Diner pays a small service fee ($0.99 pickup, $0.99 delivery).
Also: how it works · integrations

Stop renting your diners from DoorDash.

Keep DoorDash for discovery. Use Zay-OS for the diners you already earned. Run the free grader to see what direct ordering would have saved you last month.

Get started or call 954-807-1509 or text us book a demo

No setup fee. Month to month. We get you live in under a week.

Not ready yet? Get a free grade of your online ordering.

What would you keep with DoorDash's rate filled in?

The calculator opens at 25%: DoorDash's listed rate for Plus plan. Source: DoorDash for Merchants pricing, https://merchants.doordash.com/en-us/pricing, read 4 Oct 2026. Change any number to your own. The share moved to direct is an estimate you set, not a promise. For DoorDash alone, use the DoorDash fee calculator.

60%

That is 1,800 app orders a month per location (DoorDash, Uber Eats, Grubhub).

30%

15% to 30% is the base commission. 25% to 35% is the blended real cost once delivery, marketing and processing fees stack. The default, 30%, is the top of the base range and the middle of the blended one. Your payout statement has your real number. Read my delivery statement

30%

An estimate you set, not a promise. It starts at a cautious 30%. How fast regulars move depends on your customers, your bag inserts and your offers. Move it to see your own case.

Plans are per location, per month. No setup fee, month to month.

What the apps charge
$0
a year, at today's volume
$0 a month
What Zayos costs
$0
a year, flat
$0 a month
Money you keep
$0
a year, after the Zayos plan, at 30% moved to direct
$0 a month

A modeled estimate from the numbers you entered. Not a promise.

Break-even

0 app orders a month per location pays for the plan.

The $0.99 service fee on pickup and delivery is paid by the diner, so it is not a restaurant cost and is not in these numbers.

How we got this
What the apps charge
Orders × share through apps × average order × commission rate × 12 months × locations.
What Zayos costs
Plan × locations × 12 months. Nothing per order.
Commission you stop paying
App sales × share moved to direct × (commission rate minus 3% card processing, which a direct order still pays).
Total: $0
Money you keep
Commission you stop paying, minus what Zayos costs.
Break-even
Plan ÷ (average order × share moved to direct × (commission rate minus 3%)).

One measured example: Farooj Abo Alabed, live on Zayos, is on pace for $40k+ a year in commission not paid to a marketplace: its direct food sales after discounts from 10 Aug to 3 Oct 2026 (55 days), annualized at a 35% blended marketplace cost.

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