◆ Zay-OS vs Grubhub for Restaurants

Grubhub lists 15% to 30% or more on a delivered order. Zay-OS gives you a direct channel and pulls Grubhub onto one tablet.

Grubhub lists a marketing commission of 5%, 15% or 20% depending on the plan, plus a delivery fee starting at 10% when Grubhub drivers deliver: 15% to 30% or more on a delivered order, before payment processing. Zay-OS does not try to be a marketplace — it gives the restaurant a branded direct-ordering site (zero commission) and ingests every Grubhub, Uber Eats, and DoorDash order onto the same kitchen tablet via Otter.

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Quick answer

Grubhub for Restaurants is a marketplace that lists a 5%, 15% or 20% marketing commission plus a delivery fee starting at 10% when Grubhub drivers deliver. Zay-OS is the operator-side layer that adds a commission-free direct channel on your domain and ingests Grubhub, Uber Eats, and DoorDash orders into one tablet via Otter. Keep Grubhub for discovery; win repeats direct.

Source for the prices and rates in this section: Grubhub for Restaurants pricing, read 4 Oct 2026. A company can change them; its own page is what counts.

Side by side

Marketplace vs direct channel + ingestion.

Grubhub for Restaurants
Zay-OS
What it is
A marketplace + delivery network. Grubhub IS the channel — diners search Grubhub for "shawarma near me" and tap your tile.
An operator OS. Zay-OS gives the restaurant its own branded direct-ordering channel plus ingests every marketplace (Grubhub included) onto one tablet.
Take rate on food revenue
Grubhub lists a marketing commission of 5% (Basic), 15% (Plus) or 20% (All-access), plus a delivery fee starting at 10% when Grubhub drives: 15%, 25% or 30% or more on a delivered order. Payment processing is extra and Grubhub does not list the rate.
Zero commission on food revenue. Flat $399-$599/mo. Diner pays a small flat service fee at checkout ($0.99 pickup, $0.99 delivery). Restaurant keeps 100%.
Customer ownership
Grubhub owns the diner. Restaurant gets no name, no email, no phone, no order history. Every reorder pays the commission again.
Restaurant owns every diner record. CRM with full order history, exportable, with reorder SMS + email + push bundled in.
Branded checkout
Grubhub-branded tile inside the Grubhub app. Restaurant logo + photos appear, but checkout is Grubhub.
Branded direct-ordering site on yourrestaurant.com. Your colors, your menu photography, your checkout flow.
Tablet flow
Grubhub tablet on the line, separate from your DoorDash tablet, separate from your Uber Eats tablet, separate from your POS. Classic tablet hell.
Otter pulls Grubhub, DoorDash, Uber Eats, and direct orders into one kitchen tablet, one ticket flow, one alert sound.
Florida focus
Grubhub is national. No regional tuning for FL operators.
Florida-first. SEO + GEO tuned for all 40 Florida metros (Miami, Tampa, Orlando, Jacksonville, Fort Lauderdale, Hialeah, Cape Coral).
Contract
Annual marketplace contract with auto-renew clauses. Hard to exit without 30-90 day notice depending on plan.
Month-to-month every plan. Cancel any time. Full data export.

Want the full rate card behind these numbers? Read how much Grubhub charges restaurants — every plan, the delivery fee, and a worked example on a $30 order.

Source for the prices and rates in this section: Grubhub for Restaurants pricing, read 4 Oct 2026. A company can change them; its own page is what counts.

Keep Grubhub. Win the repeats direct.

Grubhub for discovery. Zay-OS for everything that follows.

Grubhub genuinely brings first-time diners. Keep that. The commission you pay for a first-time diner is rough but defensible — the trap is paying it again on every repeat. Zay-OS gives those diners a reason and a place to come back direct (saved cart, faster checkout), and ingests the Grubhub tablet into your kitchen flow so the operational tax of running both disappears.

Grubhub keeps doing
  • ◆ First-time-diner discovery in the app
  • ◆ Grubhub-driver delivery network
  • ◆ Grubhub-funded promo placements
  • ◆ Their marketplace-side payment + tax handling
Zay-OS starts doing
  • ◆ Branded direct ordering on your domain
  • ◆ Otter ingestion of Grubhub onto one tablet
  • ◆ Customer CRM with reorder messaging
  • ◆ QR codes on bags to steer repeats direct
The math at three volume tiers

What Grubhub keeps on the Plus plan.

$35 average ticket on the Grubhub Plus plan with Grubhub drivers delivering: a 15% marketing commission plus a delivery fee starting at 10%, so 25% or more of each order, before payment processing.

400 orders/mo
Single small location
At 25% or more, Grubhub keeps at least $3,500 of $14,000 in monthly Grubhub sales, before payment processing.
1,000 orders/mo
Mid-volume location
At 25% or more, Grubhub keeps at least $8,750 of $35,000 in monthly Grubhub sales, before payment processing.
2,500 orders/mo
High-volume location
At 25% or more, Grubhub keeps at least $21,875 of $87,500 in monthly Grubhub sales, before payment processing.
Run the calculator on your numbers →

Source for the prices and rates in this section: Grubhub for Restaurants pricing, read 4 Oct 2026. A company can change them; its own page is what counts.

Straight answers

Grubhub for Restaurants comparison questions.

Should I drop Grubhub if I sign up for Zay-OS?
No — keep Grubhub for first-time-diner discovery. The Grubhub marketplace genuinely brings you diners you would not otherwise reach. The hybrid playbook (recommended) keeps Grubhub running for discovery and steers the repeat orders to direct ordering on your branded Zay-OS site, where the restaurant keeps 100% of the food revenue instead of paying the commission again.
How much does Grubhub actually cost vs Zay-OS?
Grubhub's pricing page lists a marketing commission of 5% (Basic), 15% (Plus) or 20% (All-access). When Grubhub drivers deliver, Grubhub adds a delivery fee starting at 10%, so a delivered order costs 15%, 25% or 30% or more, before payment processing, which is extra. Zay-OS is a flat $399-$599/mo regardless of order volume, with zero commission on food revenue. On a $40 order delivered by Grubhub, Grubhub keeps at least $6 on Basic, $10 on Plus and $12 on All-access; Zay-OS direct takes $0 from the restaurant.
Can Zay-OS pull my Grubhub orders into the same tablet?
Yes — on Operator + Tablet ($499) and Concierge ($599), Otter ingests every Grubhub, Uber Eats, and DoorDash order into the same kitchen tablet as your direct orders. One screen, one ticket flow, one alert sound. The Grubhub tablet comes off the line.
Why does Grubhub IS the marketplace mean Zay-OS is not competing with Grubhub the same way as DoorDash?
DoorDash, Uber Eats, and Grubhub are all marketplaces: each takes a percentage of the order to bring you discovery and delivery. Zay-OS does not try to BE a marketplace. We give you a direct channel (zero commission, you own the diner) and ingest the marketplaces so you can run both without tablet hell. Grubhub keeps doing what marketplaces do well; Zay-OS does what marketplaces structurally cannot do — let you keep the diner.
What does a Grubhub-heavy restaurant pay Grubhub in a month?
A single location doing 800 orders a month through Grubhub at a $35 average ticket sends $28,000 a month through Grubhub. On the Plus plan with Grubhub drivers delivering, the listed rate is 25% or more, so Grubhub keeps at least $7,000 of that $28,000, before payment processing. Every order that moves to direct ordering on Zay-OS stops paying that percentage. Use the calculator on your own numbers for the specific answer.
Is Zay-OS just another marketplace?
No. There is no Zay-OS app where diners browse 500 restaurants. Zay-OS gives each restaurant its own branded direct-ordering site, its own customer list, and its own kitchen tablet that aggregates direct + marketplace orders. The product is the operator OS, not a discovery marketplace.

Sources for the prices and rates in this section: DoorDash for Merchants pricing; Grubhub for Restaurants pricing; Uber Eats for Merchants pricing, read 4 Oct 2026. A company can change them; its own page is what counts.

Keep reading
Zay-OS vs DoorDash →
Commission math, broken out per volume tier.
Zay-OS vs Uber Eats →
Another marketplace, same structural take.
Zay-OS vs Owner.com →
Same flat-fee category, deeper coverage.
Also: pricing · how it works · integrations · restaurant online ordering

Stop paying Grubhub for repeats you already earned.

Keep Grubhub for discovery. Run direct on Zay-OS for everything else. Otter pulls the tablet into one screen so the kitchen never notices.

Get started or call 954-807-1509 or text us book a demo

No setup fee. Month to month. We get you live in under a week.

Not ready yet? Get a free grade of your online ordering.

What would you keep with Grubhub's rate filled in?

The calculator opens at 25% or more: Grubhub's listed rate for Plus plan 15% plus delivery from 10%. Source: Grubhub for Restaurants pricing, https://get.grubhub.com/grubhub-pricing-and-fees/, read 4 Oct 2026. Change any number to your own. The share moved to direct is an estimate you set, not a promise. For Grubhub alone, use the Grubhub fee calculator.

60%

That is 1,800 app orders a month per location (DoorDash, Uber Eats, Grubhub).

30%

15% to 30% is the base commission. 25% to 35% is the blended real cost once delivery, marketing and processing fees stack. The default, 30%, is the top of the base range and the middle of the blended one. Your payout statement has your real number. Read my delivery statement

30%

An estimate you set, not a promise. It starts at a cautious 30%. How fast regulars move depends on your customers, your bag inserts and your offers. Move it to see your own case.

Plans are per location, per month. No setup fee, month to month.

What the apps charge
$0
a year, at today's volume
$0 a month
What Zayos costs
$0
a year, flat
$0 a month
Money you keep
$0
a year, after the Zayos plan, at 30% moved to direct
$0 a month

A modeled estimate from the numbers you entered. Not a promise.

Break-even

0 app orders a month per location pays for the plan.

The $0.99 service fee on pickup and delivery is paid by the diner, so it is not a restaurant cost and is not in these numbers.

How we got this
What the apps charge
Orders × share through apps × average order × commission rate × 12 months × locations.
What Zayos costs
Plan × locations × 12 months. Nothing per order.
Commission you stop paying
App sales × share moved to direct × (commission rate minus 3% card processing, which a direct order still pays).
Total: $0
Money you keep
Commission you stop paying, minus what Zayos costs.
Break-even
Plan ÷ (average order × share moved to direct × (commission rate minus 3%)).

One measured example: Farooj Abo Alabed, live on Zayos, is on pace for $40k+ a year in commission not paid to a marketplace: its direct food sales after discounts from 10 Aug to 3 Oct 2026 (55 days), annualized at a 35% blended marketplace cost.

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