◆ Zay-OS vs Uber Eats
Uber Eats takes 25-30% of every order. Zay-OS takes 0%.
A single-location restaurant doing 3,000 orders/month at a $35 average ticket is paying Uber Eats roughly $26,250 every month in commission. That is $48,000+ per year a Zay-OS operator keeps.
Side by side
The line-by-line difference.
Feature
Uber Eats
Zay-OS
Commission on food revenue
15% Lite / 25% Plus / 30% Premium (Uber Eats published rate card)
0%. Flat $499/mo per location. Diner pays a $2.99 per-order fee at checkout.
Who owns the customer
Uber. Restaurants get aggregate analytics, not the actual diner email or phone.
You. Every diner becomes a row in your CRM with name, email, phone, full order history.
Branding at checkout
Uber Eats brand. Your restaurant is a tile in the app.
Your domain, your colors, your menu photography. Checkout on yourrestaurant.com.
Coexists with Uber Eats
N/A — this is the marketplace.
Yes. Otter ingests Uber Eats orders into the same kitchen tablet as your direct orders.
Kitchen tablet
Uber Eats Restaurant Manager tablet, separate from your other channels.
One tablet runs every channel — direct, Uber Eats, DoorDash, Grubhub, phone-ins.
Reaching past diners
Uber markets to them. Every reorder pays 25-30% again.
SMS + email + web push from your domain. The reorder costs cents.
Sales-tax handling
Marketplace facilitator — Uber remits on marketplace orders.
DAVO sets aside sales tax daily on direct orders. All 50 states.
Discovery
Built-in marketplace traffic + Uber One members.
You keep Uber Eats for discovery. Zay-OS adds SEO + GEO + Google Business so you also rank on Google and AI search.
You do not have to drop Uber Eats
Keep Uber Eats for discovery. Use Zay-OS for repeats.
Every Zay-OS operator keeps Uber Eats running on day one. The marketplace is good at putting your restaurant in front of new diners and Uber One members. What we change is what happens after that first order.
On Operator + Marketplace, Otter ingests every Uber Eats order into the same kitchen tablet as your Zay-OS direct orders. One ticket flow. One menu source of truth. Then your CRM + SMS + email starts converting those Uber Eats diners into direct-ordering regulars who never touch the 30% again.
Uber Eats keeps doing
- ◆ First-time-diner discovery
- ◆ Uber One member placement
- ◆ Driver dispatch on their orders
- ◆ Their marketing reach
Zay-OS starts doing
- ◆ Direct ordering on your domain
- ◆ Owning every diner in your CRM
- ◆ Reorder nudges that cost cents
- ◆ SEO + AI search visibility
What it actually saves
Per location, per year, vs paying Uber Eats.
Savings shown are for the share of orders that move from Uber Eats commission to direct ordering on Zay-OS. Run the free grader on your numbers for exact math.
$48k+/yr
3,000 orders/mo
$35 ticket
~$26,250/mo lost to 25% commission
single location, indie
$120k+/yr
6,000 orders/mo
$35 ticket
~$52,500/mo lost to 25% commission
mid-volume
$300k+/yr
12,000 orders/mo
$35 ticket
~$126,000/mo lost to 30% commission
multi-brand / ghost kitchen
Straight answers
Uber Eats switch questions, answered.
Do I have to drop Uber Eats to use Zay-OS?
No. Uber Eats stays for discovery and first-time-customer acquisition. On the Operator + Marketplace tier ($599/mo), Otter ingests every Uber Eats order into the same kitchen tablet as your Zay-OS direct orders. You steer repeats to direct ordering over time without losing the marketplace traffic.
How much does Uber Eats actually take per order?
Uber Eats publishes three tiers: Lite at 15%, Plus at 25%, and Premium at 30%, with a separate 6% pickup commission. Most independents need Plus or Premium to get acceptable placement and Uber One visibility. Effective take is typically 25-30% once processing and promotion fees are layered in.
What does Zay-OS cost vs Uber Eats?
Operator is $499/month per location flat. Operator + Marketplace (recommended if you keep Uber Eats running) is $599/month. Concierge is $699/month for up to 5 locations. No commission on food revenue, no contract — every plan is month-to-month. Setup waived for restaurants onboarding before July 1, 2026.
Who pays the per-order fee on Zay-OS?
The diner pays a $2.99 per-order fee at checkout, or 10% when the subtotal is over $29.99 — whichever is greater. The restaurant keeps 100% of the food revenue. This is the structural break from Uber Eats: zero commission on what you sell.
How does Otter pull Uber Eats orders into one tablet?
Otter is the connective layer Zay-OS uses for marketplace ingestion. Once your Uber Eats store is linked to Otter, every Uber Eats order routes to the same kitchen tablet as your direct orders, with the same ticket layout. Your menu in Zay-OS is the single source of truth and pushes back out to Uber Eats automatically when you change a price or 86 an item.
Will my Uber Eats rating transfer to Zay-OS?
No, your Uber Eats rating lives inside Uber Eats. But your Google reviews, your Google Business Profile, and your direct-site reviews are all yours — and those are the ones that influence whether a new diner picks your restaurant in the first place. Zay-OS includes SEO + GEO setup so the right reviews surface where it matters.
Stop paying Uber 30% to deliver the same diner twice.
Keep Uber Eats for discovery. Use Zay-OS for the diners you already earned. Run the free grader to see what direct ordering would have saved you last month.