How it works

Sign up this week.
Take direct orders next.

No six-week rollout. No project manager. We build it with you: a handful of short calls, a domain handoff, and you are live on the full online ordering system for restaurants. Here is what every step looks like.

Quick answer

Zayos gets you live and taking direct orders in under a week. Day 1: sign up and Stripe Connect onboarding (~45 minutes). Week 1: menu lands (AI import from PDF, POS pull via Otter, or CSV) and soft launch on a subdomain with first test orders. After you are live: your own domain is connected, Otter brings Uber Eats, DoorDash and Grubhub orders onto the tablet, and marketing turns on. Most operators take their first direct order within two weeks.

From signup to live, and after.

Day 1 You walk away with a working dashboard and a way to take payment.

01 Day 1 · ~30 min

Sign up. Hand us your details once.

Legal name, contact email, brand colors, and your locations. We provision your account, build your first brand, and reserve your ordering subdomain. You leave with a live dashboard.

02 Day 1 · ~15 min

Get cleared to take payments.

One Stripe onboarding form verifies your business and bank routing so payouts land in your account. On Concierge we fill it in with you; you just hit submit.

Week 1 Your menu goes live and the first real orders hit the kitchen tablet.

03 Day 2-3 · ~1 hour

Your menu lands.

Three ways: AI import from a photo or PDF of your current menu (you check and tidy the result), a pull from your POS via Otter, or a CSV template. On Concierge we load it and send screenshots to confirm.

Menu import  →  categories, items, modifiers, prices

04 Day 4-5 · you pick the day

Soft launch.

Your direct site goes live on your subdomain. Share the link with regulars, friends, and family. First orders flow through and you watch them land on the kitchen tablet and the dashboard. A confidence-builder week.

After you are live Custom domain, every marketplace in one tablet, and marketing turned on.

05 After launch

Custom domain + marketplace ingestion.

Point your own domain at us. We push your menu to Otter, which cascades to DoorDash, Uber Eats, and Grubhub. Now direct and every marketplace flow into one inbox and one tablet.

DNS:  CNAME your-name.com  →  Zay-OS

06 After launch

Marketing turned on.

Your customer list is now real. We switch on broadcast emails, Google review responses, and a first welcome offer. From there you are running the kind of operation the chains have, with one person.

Who does what

You should not need a project manager to switch online ordering.

What we handle

Hosting and monitoring
Stripe onboarding and identity checks
Menu push to Otter and every marketplace
Custom-domain DNS configuration
Daily payouts to your bank
Sales-tax reports and CSV exports
SEO + GEO so diners find you
Security (TLS, encryption, audit logging)
Data backups and recovery
Accessibility (WCAG 2.1 AA on the storefront)
PCI scope (Stripe handles card data; you never see a card number)

What you handle

Decide your menu prices
Hand us your business details once
Plug in the kitchen receipt printer (about 5 minutes)
Set your hours per location
Approve AI-drafted review responses (one tap)
Cook the food
That's it.

The kitchen view

One tablet. Every channel. No training.

Your line cook taps the tablet and sees one feed: DoorDash, Uber Eats, Grubhub, your direct site, and phone-ins, sorted by when each order needs to leave the kitchen. Tap accept, tap ready, tap handed off. That is the whole job.

Live feed · 6:47 PM Friday

DD NEW 6:43 Maria · DoorDash — 2× shawarma plate, 1× hummus

DIR ACCEPTED 6:42 Joel · direct — 1× falafel wrap, garlic on side

UE READY 6:36 Uber Eats #2841 — 1× catering tray (small)

DD OUT 6:31 DoorDash · driver 2 min away — 1× lamb plate, 1× ayran

DIR DONE 6:18 Sarah · direct · pickup — 3× hummus, 2× falafel

A typical Friday rush. Your team is not bouncing between four tablets.

Before you sign

What every operator asks.

Do I have to switch off DoorDash?

No. You add Zayos alongside DoorDash. Marketplace orders keep flowing through Otter into your inbox. Direct ordering is an extra channel, it just happens to be the most profitable one.

What if my POS is something old or unusual?

Orders inject into Clover, Square and Shift4 at no extra cost. Toast works too, and Toast bills the restaurant its own $50 a month integration fee. If you run a different POS, tell us before you sign and we will tell you plainly whether it connects.

Will my staff need training?

The kitchen tablet is one screen: accept, preparing, ready, handed off. Most kitchens are fluent in ten minutes. If your line cook can play music on a tablet, they can run this.

What about my catering customers?

Catering is its own flow: an inquiry form on your site, AI-drafted quotes, and capacity-aware scheduling so you do not double-book a Saturday. On Concierge it is on by default.

Can I run brands from one kitchen?

Yes. Multi-brand from one kitchen is a core use case. Each brand gets its own subdomain, its own look, and its own customer list. Orders route to the right station by brand. Ghost-kitchen ready.

What if you cannot deliver in my area?

We book a courier for each delivery order, and coverage depends on the courier networks that serve your area. Talk to us before you sign and we will confirm coverage for your address.