◆ Zay-OS vs SpotHopper

SpotHopper runs your marketing for you. Zayos takes the order and keeps the commission with you.

Zayos is a restaurant website with commission-free ordering built in: orders go into your POS, loyalty and email automations bring diners back, and the price is published at $399, $499 or $599 per location per month. SpotHopper is a done-for-you marketing service with a website, priced by demo request.

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Quick answer

SpotHopper builds your restaurant website and its team runs your marketing: social posts, email and text blasts, Google profile. Orders and reservations link out to other platforms. Zayos is the ordering channel itself, commission-free and into your POS, published at $399 to $599 per location per month. Pick by who you want doing the work.

Side by side

What is different between SpotHopper and Zayos?

Feature

SpotHopper

Zay-OS

What it is

A marketing platform with a team behind it. SpotHopper builds your website, creates and schedules your social media posts, sends email and text blasts, syncs your Google Business Profile and runs an event inquiry calendar.

An ordering platform with your website on top. A branded site on your own domain where diners order directly, with no commission, and the orders go into your POS or one kitchen tablet.

Published price

Not published. The pricing page is a demo request.

Published on /pricing: Operator $399, Operator + Tablet $499, Concierge $599, per location per month. No setup fee. Month to month.

Website

Built for you: designed, written and launched by its team, with SEO set up as part of onboarding.

Built for you on every plan, on your own domain, with SEO + GEO so diners find you on Google and AI search. Concierge ($599) is a fully custom build to your brand.

Online ordering

Its FAQ says the site links out to platforms like OpenTable, Yelp and UberEats so guests can make reservations or place orders. Its own pages do not describe a native checkout.

Native, commission-free checkout on your own site for pickup, delivery and catering. Orders inject into Clover, Square and Shift4 at no extra cost; Toast works with Toast's own $50 a month fee.

Reservations

Links out to reservation platforms such as OpenTable.

Not offered. Zayos has no reservations product; keep the reservation tool you use today.

Who does the marketing

Its team. SpotHopper says its team sets up your website, automations and campaigns, and creates and schedules your social posts, with an onboarding specialist and an ongoing support agent.

You, with the tools built in: loyalty points, gift cards, promo codes, email campaigns and automations (welcome, abandoned cart, birthday, review request, second order, win-back). We set it up with you; we do not write your social posts.

Events and catering

A built-in event inquiry and calendar system.

Catering as its own order flow with checkout. The customer pays a 10% service fee on catering orders.

Kitchen tablet and marketplace orders

Not described on its pages.

Operator + Tablet ($499) adds the kitchen tablet, and Otter brings Uber Eats, DoorDash and Grubhub orders onto it next to your direct orders.

What the diner pays at checkout

Not published; orders go through the platforms the site links to.

A flat $0.99 service fee on pickup and delivery, $0 dine-in, 10% on catering. The restaurant never pays it.

SpotHopper column: its own pages, https://www.spothopperapp.com/pricing, https://www.spothopperapp.com/how-it-works and https://www.spothopperapp.com/faq, read 16 Oct 2026. Where a row says "not published" or "not described", the pages we read did not state it. Zay-OS column: /pricing.

The whole bundle, plan by plan

Which Zayos plan compares to the SpotHopper bundle?

SpotHopper sells one bundle: website, link-out ordering and reservations, and a team running your marketing. Here is what each Zayos plan covers against it.

Operator, $399

The website and the ordering channel: a branded site on your domain, commission-free ordering, POS injection, customer CRM, loyalty, gift cards, promo codes, email automations, sales-tax reports and SEO + GEO. Against SpotHopper, this is the plan that replaces the website and the link-out ordering.

Operator + Tablet, $499

Everything in Operator, plus the kitchen tablet and marketplace ingestion: Uber Eats, DoorDash and Grubhub orders on one screen with your direct orders. SpotHopper does not describe anything for the kitchen side.

Concierge, $599

Everything in Operator + Tablet, plus a fully custom build to your brand, a named person on your account, up to 5 virtual brands per kitchen and nationwide shipping of packaged goods. This is the closest Zayos gets to white glove, and it is still not a managed social media service.

Where they are the better fit

When is SpotHopper the better choice than Zayos?

When you want the marketing off your plate. SpotHopper's done-for-you service is the thing Zayos does not sell: a team that writes and schedules your social posts, sets up your campaigns and keeps your Google profile in sync, with an onboarding specialist and an ongoing support agent. If you have no time for marketing and your ordering already works, that is a real reason to pick them.

Zayos is the better fit when the order itself is the problem: diners land on your site and get sent to a marketplace that charges you a commission, or orders arrive on three tablets and none of them reach the POS. Zayos gives you a checkout of your own, orders straight into Clover, Square, Shift4 or Toast, and loyalty and email automations to bring the same diners back.

SpotHopper wins for

◆ Done-for-you social media and campaigns
◆ Owners with no time for marketing
◆ Bars and venues driven by events
◆ Restaurants that take reservations

Zay-OS wins for

◆ Your own commission-free checkout
◆ Orders straight into your POS
◆ Marketplace orders on one tablet
◆ A price you can read on the page

Straight answers

SpotHopper comparison questions.

How much does SpotHopper cost compared with Zayos?

SpotHopper does not publish a price: its pricing page is a demo request (https://www.spothopperapp.com/pricing, read 16 Oct 2026). Zayos publishes everything on /pricing. Operator is $399 a month per location for the website, commission-free ordering, POS injection, CRM, loyalty and email automations; Operator + Tablet is $499 and adds the kitchen tablet with marketplace orders on it; Concierge is $599 and adds a fully custom build and a named person on your account. No setup fee, month to month.

Does SpotHopper do online ordering?

SpotHopper's FAQ says its site links out to platforms like OpenTable, Yelp and UberEats so guests can make reservations or place orders (https://www.spothopperapp.com/faq, read 16 Oct 2026). Its own pages do not describe a native checkout of its own. Zayos is the checkout: diners order on your own site, the restaurant pays no commission, and the order goes straight into your POS.

Will Zayos run my social media like SpotHopper does?

No. SpotHopper is the better fit if you want a team to create and schedule your social posts and run your campaigns for you. Zayos gives you the marketing tools inside the ordering platform, loyalty, gift cards, promo codes, email campaigns and automations, and sets them up with you, but it does not write or post your social media.

Does Zayos take reservations?

No. Zayos has no reservations product. Keep the reservation tool you use today and link to it from your Zayos site. SpotHopper links out to reservation platforms such as OpenTable.

Which Zayos plan compares to the SpotHopper bundle?

For the website and ordering, Operator at $399 per location. If you also want marketplace orders on one kitchen tablet, Operator + Tablet at $499. If you want a fully custom build and a named person on your account, Concierge at $599. None of the three includes a managed social media service.

What does the restaurant keep on a Zayos order?

The restaurant keeps 100% of food revenue, and 100% of tips on pickup and dine-in. On delivery the tip goes to the driver. The diner pays a flat $0.99 service fee on pickup and delivery, $0 on dine-in and 10% on catering, and the restaurant never pays it.

Can I see Zayos live before signing?

Yes. Naya Grill in Pompano Beach is live on Zayos today. Run the free grader at grader.zay-os.com first; it shows, in your numbers, what direct ordering would have saved you last month against paying DoorDash and Uber Eats.

Keep reading

Zay-OS vs BentoBox →

A website with ordering bolted on vs a full operator OS.

Zay-OS vs Popmenu →

Marketing-led platform vs operations-led ordering.

Best restaurant website builders →

Site-first products and what each one publishes.

Also: all comparisons · a restaurant website that takes orders · pricing · how it works