Zayos Square integration: how do online orders reach Square?

Published July 2026 · Updated October 4, 2026

Zayos sends each order from your own ordering site into Square as a ticket, so nobody retypes it. The connection runs through Otter. It costs nothing extra on any Zayos plan. We set it up with you and get you live in under a week.

Get started or call 954-807-1509 or text us book a demo See pricing

No setup fee. Month to month. We get you live in under a week.

What goes into Square, and what does the owner see?

What injects

Each order placed on your Zayos site: the items, the modifiers, pickup or delivery, and the time it is wanted. It arrives already paid online.

What you see

The order appears in Square as a ticket, like one your staff rang in. Nobody copies it from a second screen.

What it costs

Nothing extra from Zayos. The Square connection is part of every plan, from $399.

Get started or call 954-807-1509 or text us book a demo All integrations

How long does setup take, and who does what?

We get you live in under a week. Connecting Square is one part of that, and it is done with you, not to you.

You tell us you run Square
On the start form you pick your POS. Nothing is connected yet.
You approve the connection
You install the Otter app from the Square App Marketplace, signed in to your own Square account. We never ask for your POS password.
We match the menu with you
Orders are matched to your Square items by name, so the names on your ordering site have to be the names in Square. We go through them with you. We book about 20 minutes with you to connect the POS.
We place a test order together
A real order goes through your new site and lands in Square as a ticket before anything is public.

How do I close out a day with Square and Zayos?

Cards taken in the store keep settling on Square, as they do today. Orders placed on your Zayos site are paid online through Stripe, so that money arrives in a separate deposit.

The direct orders still appear in Square as tickets, so your item sales stay complete in one place. Your bookkeeper matches two deposits instead of one: Square for the counter, Stripe for online.

Where do I change my menu, in Square or in Zayos?

In Square. When your restaurant runs on a POS, your online menu mirrors the POS menu, so you change an item or a price there. That keeps one menu for the kitchen and the website.

Other registers: Clover, Shift4, Toast. Also: the Otter kitchen tablet, what POS integration means, savings calculator.

What do Square owners ask first?

How do Zayos orders get into Square?

Through Otter, the order hub Zayos runs on. A diner orders and pays on your own Zayos site, and the order is sent into Square as a ticket with its items and modifiers. You install the Otter app from the Square App Marketplace, signed in to your own Square account.

Does the Square integration cost extra?

Nothing extra from Zayos. The Square connection is part of every plan, from $399. Zayos plans are $399, $499 or $599 per location per month, with no setup fee and no contract.

Why would an order fail to reach Square?

Almost always because an item on the ordering site is named differently from the item in Square. Orders are matched by item name. That is why we go through the menu with you and place a test order before launch.

Does Zayos replace Square?

No. Square stays your register. Your terminals, your in-store card processing and your reports do not change. Zayos adds your own ordering site and sends its orders into Square.

Can delivery app orders come in the same way?

On the $499 Operator + Tablet plan, DoorDash, Uber Eats and Grubhub orders arrive on one kitchen tablet with your direct orders. On the $399 Operator plan there is no kitchen tablet and no delivery-app feed; direct orders go into your POS.