Zayos Shift4 integration: how do online orders reach Shift4 (SkyTab)?

Published October 2026 · Updated October 4, 2026

Zayos sends each order from your own ordering site into Shift4 (SkyTab) as a ticket, so nobody retypes it. The connection runs through Otter. It costs nothing extra on any Zayos plan. We set it up with you and get you live in under a week.

Get started or call 954-807-1509 or text us book a demo See pricing

No setup fee. Month to month. We get you live in under a week.

What goes into Shift4, and what does the owner see?

What injects

Each order placed on your Zayos site: the items, the modifiers, pickup or delivery, and the time it is wanted. It arrives already paid online.

What you see

The order appears in Shift4 as a ticket, like one your staff rang in. Nobody copies it from a second screen.

What it costs

Nothing extra from Zayos. The Shift4 connection is part of every plan, from $399.

Get started or call 954-807-1509 or text us book a demo All integrations

How long does setup take, and who does what?

We get you live in under a week. Connecting Shift4 is one part of that, and it is done with you, not to you.

You tell us you run Shift4
On the start form you pick your POS. Nothing is connected yet.
You approve the connection
You ask Shift4 to switch on the Otter integration for your account. Shift4's restaurant POS is sold as SkyTab. We never ask for your POS password.
We match the menu with you
Orders are matched to your Shift4 items by name, so the names on your ordering site have to be the names in Shift4. We go through them with you. We book about 20 minutes with you to connect the POS.
We place a test order together
A real order goes through your new site and lands in Shift4 as a ticket before anything is public.

Does this work with SkyTab?

Yes. SkyTab is the name Shift4 sells its restaurant POS under, and it is the system this page is about. The step on your side is a request to Shift4 to switch on the Otter integration; there is no app for you to install.

Your SkyTab terminals, your Shift4 processing for cards taken in the store and your reports stay as they are.

Where do I change my menu, in Shift4 or in Zayos?

In Shift4. When your restaurant runs on a POS, your online menu mirrors the POS menu, so you change an item or a price there. That keeps one menu for the kitchen and the website.

Other registers: Clover, Square, Toast. Also: the Otter kitchen tablet, what POS integration means, savings calculator.

What do Shift4 owners ask first?

How do Zayos orders get into Shift4?

Through Otter, the order hub Zayos runs on. A diner orders and pays on your own Zayos site, and the order is sent into Shift4 (SkyTab) as a ticket with its items and modifiers. You ask Shift4 to switch on the Otter integration for your account. Shift4's restaurant POS is sold as SkyTab.

Does the Shift4 integration cost extra?

Nothing extra from Zayos. The Shift4 connection is part of every plan, from $399. Zayos plans are $399, $499 or $599 per location per month, with no setup fee and no contract.

Why would an order fail to reach Shift4?

Almost always because an item on the ordering site is named differently from the item in Shift4. Orders are matched by item name. That is why we go through the menu with you and place a test order before launch.

Does Zayos replace Shift4?

No. Shift4 stays your register. Your terminals, your in-store card processing and your reports do not change. Zayos adds your own ordering site and sends its orders into Shift4.

Can delivery app orders come in the same way?

On the $499 Operator + Tablet plan, DoorDash, Uber Eats and Grubhub orders arrive on one kitchen tablet with your direct orders. On the $399 Operator plan there is no kitchen tablet and no delivery-app feed; direct orders go into your POS.