◆ Cuban kitchens, Miami

A $6 colada and a $220 lechon, out of the same window. Zayos charges nothing on either.

Quick answer

Cuban restaurants in Miami sell two extremes: tiny window tickets and large scheduled family orders. Zayos handles both on your own site for a flat $499 to $699 a month per location, with no commission at any volume. The diner pays $0.99 pickup, $2.99 delivery, or 10 percent on catering.

Free. About 60 seconds. No card.

Why does a delivery app price a Cuban menu wrong at both ends?

Most cuisines have one ticket size. A Cuban kitchen in Miami has two, and they are nowhere near each other. At one end is the window: a cafecito, a colada shared around an office in thimble cups, two pastelitos on the way to work, a croqueta at 10am. At the other end is the family order, and in December it is enormous, because Nochebuena on the 24th is the single largest meal on the Cuban calendar and half the neighborhood is buying lechon by the pound rather than roasting it themselves.

A percentage fee is wrong for both. On a $6 window sale the marketplace math never worked, which is why that trade has stayed on the sidewalk in cash for fifty years. On a $220 holiday pre order the percentage is enormous and buys nothing, because the family placing it has been coming to you since before the app existed.

A commission is a finder’s fee. Nobody discovers a Cuban restaurant in Miami through an app on December 22nd.

What do the three Cuban ticket shapes cost on each channel?

Same kitchen, same week. The marketplace column uses 28 percent, the midpoint of the 25 to 35 percent blended range once delivery, in app marketing and card processing stack.

Three Cuban restaurant ticket types and what each costs on a marketplace compared with Zayos
Ticket Size Marketplace takes Zayos takes
The window run
A colada and four pastelitos, taken back to the office and shared
Under $7, ordered in under a minute, picked up in under a minute. Marketplace economics simply do not reach down here, which is why this business has stayed on the sidewalk.
$6.50 $1.82 $0.00
The office lunch
Eight pan con lechon, a dozen croquetas, two coladas
One person collects the order from a group chat and pays once. This is the ticket that pays a Tuesday, and it is the one most often handed to an app for no reason at all.
$92.00 $25.76 $0.00
The Nochebuena pre order
Lechon by the pound, congri, yuca, plantains, picked up December 24
Ordered two or three weeks ahead by a family that has bought from you for a decade. A percentage of this is a finder’s fee for a customer nobody found.
$220.00 $61.60 $0.00

Modeled from the ticket sizes shown, not a customer result. On Zayos the restaurant pays a flat $499, $599 or $699 a month per location and nothing per order. The diner pays the service fee at checkout, $0.99 pickup, $2.99 delivery, $0 dine in and 10 percent on catering, which is set out in full on what the diner pays. Run your own numbers with the free AI report.

How do you sell December without losing the kitchen?

The problem with Nochebuena is not demand, it is capacity and timing. You can only roast so many pounds, and everyone wants pickup between 3pm and 6pm on the 24th. Handled by phone, that is one person taking orders on a notepad for three weeks and a parking lot at 4pm that looks like an evacuation.

On your own site it becomes a product with rules. Lechon is sold by the pound with congri, yuca, plantains and salad as modifiers. You set a lead time, and you set the total pounds available, so the storefront closes the window when the ovens are sold out instead of when you notice. The guest picks a fifteen minute pickup slot, pays up front, and the tablet prints the day in run order. The 10 percent catering fee is paid by the guest at checkout, so a $220 order still puts $220 of food revenue in your register.

The holiday pre order is the highest margin order a Cuban restaurant takes all year, and it is the one most commonly handed to a platform that charges a percentage of it.

The same mechanics carry the rest of the calendar: Mother’s Day, communions, quinces, a Sunday family order, an office floor that wants forty croquetas at 9am. The catering setup is the same one we build into every Zayos storefront.

Who is actually placing the order, and in what language?

Usually one person ordering for six. The office lunch, the family Sunday, the colada for the floor: somebody collects what everyone wants in a group chat and pays once. Your storefront link opens cleanly inside a chat app browser, so the menu goes into the group, everyone picks, and one card gets charged. The contact on that order is yours, which means the next one can start with a message you send rather than a push notification from an app with your food on it.

Language is not a detail here either. Miami runs its lunch orders in Spanish, in English, and in both in the same sentence, and an owner should be able to read a contract and a fee schedule in the language they think in. Zayos publishes its Miami pages in Spanish for exactly that reason. The broader setup for Cuban and other Latin kitchens, including the ventanita flow and party trays, is on the Latin restaurants page.

Who is running Zayos right now?

One restaurant is live and taking orders on it today: Naya Grill, in Pompano Beach and West Palm Beach, which keeps $48k+/yr that used to leave as marketplace commission at roughly 3,000 orders a month. Seven more storefronts are built and open ordering at their own launch dates. Zayos is built by Zay Revenue Group, a Fort Lauderdale company, about 30 miles north of Little Havana.

There is no Cuban restaurant on the platform yet. We would rather say that than hand you a reference that does not exist.

Most operators are live in under 2 weeks and take a first direct order within a week of signing up. Plans are month to month with no setup fee, so the way to test this is to test it, not to take our word for it. Start with what Zayos is, then the pricing, then how it works.

Questions Miami Cuban owners ask.

Can I really sell a $6 cafecito order online?
Yes, and it is the order a marketplace cannot carry. The diner pays a flat $0.99 on a pickup order regardless of size, so a colada and four pastelitos still makes sense as an online ticket. The restaurant pays no commission on it and keeps 100 percent of the food revenue. What that changes operationally is the line: the 3pm cafecito rush stops being twelve people at a window and becomes eight orders already paid for and bagged, plus four people at the window.
How do Nochebuena and holiday pre orders work?
As scheduled orders with a lead time you set and pickup windows you control. Lechon is sold by the pound with sides as modifiers, the storefront closes the order window when you hit the number of pounds your caja china and ovens can actually handle that day, and the guest picks a fifteen minute slot on December 24 instead of everyone arriving at 4pm. Catering carries a 10 percent fee paid by the guest, never by the restaurant, and you keep 100 percent of the food revenue.
What does a delivery app take on each of those three tickets?
Modeled at the 28 percent midpoint of the 25 to 35 percent blended range: about $1.82 on a $6.50 window run, about $25.76 on a $92 office lunch, and about $61.60 on a $220 holiday pre order. On Zayos the restaurant pays $0 on all three, and the monthly fee is flat at $499, $599 or $699 per location no matter how many of them you sell. Those are modeled figures from the ticket sizes shown, not a customer result.
Most of my customers speak Spanish. Does that work?
Your storefront runs in the language your brand runs in, and Zayos publishes Spanish language pages so Spanish speaking owners can read the pricing and the terms in Spanish before signing anything. We also write schema in Spanish so a diner searching in Spanish can find the business. Miami is the market where this matters most, and pretending otherwise would be strange in a city where a lunch order gets placed in Spanish, English and both in the same sentence.
Do I have to leave DoorDash and Uber Eats?
No. Somebody who just moved to Brickell finds a Cuban restaurant on an app, and that first order is worth paying for. At $599 a month, Otter (the tablet that consolidates delivery app orders) pulls DoorDash, Uber Eats and Grubhub tickets into the same feed as your direct orders, so the kitchen runs one workflow. Keep the apps for discovery. Move the regulars, the office lunches and the holiday trays to your own site.
How is this different from the ordering page my POS company sells me?
Two things. The site is on your own domain under your own name, so the customer list, the phone numbers and the order history belong to you and not to a platform you would lose access to if you switched. And the price is flat: $499 to $699 per location per month, month to month, no setup fee, no percentage of any ticket at any volume. Most POS online ordering modules add card processing on top of a monthly fee, which is a percentage again wearing a different name.
Is there a Cuban restaurant on Zayos today?
Not yet, and we will not invent one. Naya Grill, in Pompano Beach and West Palm Beach, is the restaurant live and taking orders on Zayos today, and it keeps $48k+/yr that used to leave as commission at roughly 3,000 orders a month. Zayos is built by Zay Revenue Group in Fort Lauderdale, about 30 miles up I 95 from Little Havana, so Miami is a market we serve from home rather than from a coast away.

See what December is really worth to you.

The free report runs your own order count and average ticket against a flat monthly fee, and shows the gap over a year. No card.