◆ Cleveland online ordering · Onboarding now

A percentage is the wrong price for an $18 ticket. Zayos charges flat instead.

Direct ordering on your own Cleveland restaurant's branded site, with no commission on food and no cut of tips. DoorDash, Uber Eats and Grubhub keep running and land on the same kitchen tablet through Otter. $499 a month per location, no setup fee.

Zayos gives Cleveland restaurants commission-free online ordering on their own branded website. Delivery marketplaces charge 15% to 30% base commission, which lands around 25% to 35% blended once delivery, advertising and processing fees stack, or a modeled $48,000 to $300,000 or more per location per year at 3,000 to 12,000 orders a month. Zayos charges a flat $499 to $699 per location per month with no setup fee and no contract. On an $18 average ticket, a 25% blended rate costs $4.50 an order, so the flat plan is cheaper once you move about 111 direct orders a month. The only per-order charge is a diner-paid service fee of $0.99 pickup, $2.99 delivery, $0 dine-in and 10% catering, and the restaurant keeps 100% of food revenue and 100% of tips. Zayos is built by Zay Revenue Group in Fort Lauderdale, Florida and is onboarding Cleveland operators now.

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Free report, no card. Most operators are live in under 2 weeks.

The switch point

How many direct orders it takes before flat wins.

Multiply a 25% blended marketplace rate by your average ticket. Divide $499 by that. The answer is how many direct orders a month you need before Zayos is the cheaper channel. Below is the same calculation at four ticket sizes, so you can find yours.

$12 average ticket

The apps take $3.00 per order at a 25% blended rate. The flat plan costs less once you move about 167 direct orders a month, roughly 6 a day.

$15 average ticket

The apps take $3.75 per order at a 25% blended rate. The flat plan costs less once you move about 133 direct orders a month, roughly 4 a day.

$18 average ticket

The apps take $4.50 per order at a 25% blended rate. The flat plan costs less once you move about 111 direct orders a month, under 4 a day.

$25 average ticket

The apps take $6.25 per order at a 25% blended rate. The flat plan costs less once you move about 80 direct orders a month, under 3 a day.

Arithmetic on the $499 Operator plan and a 25% blended rate, not a claim about any specific restaurant. Try your own numbers in the commission calculator.

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Why this city, specifically

Cleveland built its food on value. The apps price it like luxury.

Pierogi by the dozen. Kielbasa and stuffed cabbage out of Slavic Village and Parma. The Polish Boy, kielbasa buried under fries, slaw and barbecue sauce. Corned beef stacked high at the downtown delis. A century-old public market anchoring the whole west side. Cleveland's food identity was built to feed working families at a price they could pay every week, and the city carries one of the largest Slovenian communities outside Slovenia plus generations of Polish, Ukrainian and Hungarian kitchens.

That menu runs modest tickets at high frequency, which is the exact shape a percentage take does the most damage to. On an $18 order, a 25% blended marketplace cost is $4.50. On food priced this way, $4.50 is not a marketing expense, it is the margin. The newer scene inherits the same problem. Ohio City's brewery-district independents and Tremont's chef-driven rooms compete inside the same app list that flattens them into thumbnails. AsiaTown along Payne, Superior and St. Clair holds some of the best Chinese and Vietnamese cooking in Ohio, high-frequency pho and dim sum orders turned into interchangeable listings. Clark-Fulton's Puerto Rican kitchens, Collinwood's Waterloo strip, Kamm's Corners out west and the East Side soul food institutions all share it.

The fix is not complicated. Your regulars, the ones who were coming back anyway, order on your own site at zero commission. The marketplaces stay switched on for people who have never heard of you, and Otter drops those tickets onto the same tablet so the kitchen never learns a second system. You trade a percentage that grows with your success for a flat number you can put in a budget.

Coverage

Ohio City. Tremont. AsiaTown. Little Italy.

Your site is built to rank in the neighborhood a diner types, not just the city name.

Downtown
Ohio City
Tremont
AsiaTown
Little Italy
University Circle
Detroit-Shoreway
Slavic Village
Collinwood
Old Brooklyn
Kamm's Corners
Clark-Fulton
Lakewood
Parma
Cleveland Heights
Shaker Heights

Plus every Cuyahoga County community across Northeast Ohio.

The plans

$499 a month per location. No cut of anything.

Operator is $499 a month. Operator plus Marketplace is $599 and adds Otter, the software that pulls DoorDash, Uber Eats and Grubhub tickets onto your kitchen tablet. Concierge is $699 and covers up to 5 virtual brands run from one kitchen. All per location, month to month, no setup fee, no contract. The diner pays a small service fee at checkout, $0.99 pickup, $2.99 delivery, $0 dine-in, 10% catering. You never pay it, and you keep 100% of food revenue and 100% of tips.

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Menus we build for

Pierogi. Polish Boys. Corned beef. Pho.

From Slavic Village pierogi and downtown corned beef to AsiaTown dim sum, Clark-Fulton mofongo, Murray Hill red sauce and Lake Erie perch fries. The ordering site handles your modifiers, your combos and your dozen-count pricing.

Pierogi and Polish
Polish Boy and BBQ
Corned beef delis
Chinese and Vietnamese
Little Italy red sauce
Middle Eastern
Puerto Rican
Soul food
Slovenian and Eastern European
West Side Market vendors
Pizza
American diner
Who is actually running this

One restaurant is live on Zayos today, and it is not in Ohio.

Naya Grill, a Lebanese fast-casual brand in Pompano Beach and West Palm Beach, Florida, is live and taking orders on Zayos and keeps $48k+ a year that used to go to marketplace commissions. Zay Revenue Group is headquartered in Fort Lauderdale. We have no Cleveland customers yet, and we are not going to invent one. What we can tell you is that the build an Ohio City or Parma kitchen gets is the same one Naya runs: direct orders at zero commission on their own branded site, and DoorDash, Uber Eats and Grubhub ingested onto the same kitchen tablet through Otter.

2
live locations
0%
on direct orders
1
kitchen tablet
$0
setup fee
Straight questions

What Cleveland owners ask us first.

My average ticket is under $20. Is a flat $499 really cheaper than commission?
Small tickets are exactly where flat pricing wins. At an $18 ticket, a 25% blended marketplace rate costs $4.50 per order, so a flat $499 a month is the cheaper channel the moment you move about 111 direct orders a month, which is under four a day. Every order past that line is money you keep instead of a percentage that grows with you. That is arithmetic on the plan price, not a claim about any particular restaurant.
What is the real commission rate, not the advertised one?
Marketplace commission is 15% to 30% as a base rate. The number that matters is the blended one, 25% to 35%, which is what you actually give up once delivery fees, in-app advertising and card processing are stacked on top. Modeled over a year, a location running 3,000 to 12,000 orders a month hands over $48,000 to $300,000 or more per location per year. State the order volume whenever you quote that range, because without it the number means nothing.
Is Zayos live in Cleveland?
Not yet. Zay Revenue Group is a Fort Lauderdale, Florida company, and the only restaurant live and taking orders on Zayos today is Naya Grill, with two locations in Pompano Beach and West Palm Beach. Cleveland is a market we are onboarding into. We will not invent a local customer to make this page look better. What an Ohio City or AsiaTown kitchen gets is the same build Naya runs: a branded ordering site with zero commission, plus DoorDash, Uber Eats and Grubhub pulled onto one kitchen tablet through Otter.
Do pierogi houses and Polish Boy stands need online ordering at all?
They are the clearest case in the city. Slavic Village and Parma pierogi and kielbasa kitchens, the Slovenian club fish fries, the Polish Boy stands and the downtown corned beef counters all run modest tickets at high frequency from customers who have come back for decades. A percentage take compounds fastest on exactly that pattern. A branded site with one-tap reorder turns a weekly ritual into commission-free revenue, and pickup at a flat $0.99 diner-paid fee matches how this food already gets bought.
What about Ohio City, Tremont and the West Side Market blocks?
The near-west side is the densest food corridor in Cleveland and a priority for us. Ohio City around the West Side Market pulls weekend market crowds and brewery-district traffic every night, and every one of those independents is competing inside the same marketplace list. Tremont runs chef-driven rooms with destination diners who will absolutely reorder from a branded site. Detroit-Shoreway and the Gordon Square strip fit the same pattern.
What about AsiaTown and Little Italy?
Both are core targets. AsiaTown along Payne, Superior and St. Clair carries some of the best Chinese and Vietnamese kitchens in Ohio, dim sum, pho and banh mi, high-frequency food that a marketplace flattens into a scrolling list while taking a quarter of every ticket. Little Italy on Murray Hill runs on red-sauce institutions and generational regulars, which is the loyal base a direct site converts fastest. Same play in both: own the regulars at zero commission, keep the apps for first-time discovery.
What does the diner pay, and what do I pay?
You pay a flat plan price per location per month: $499 Operator, $599 Operator plus Marketplace, $699 Concierge. No setup fee, month to month, no contract. The diner pays a small service fee at checkout, $0.99 on pickup, $2.99 on delivery, nothing on dine-in, and 10% on catering. The restaurant never pays that fee and keeps 100% of food revenue and 100% of tips.
How long does onboarding take, and do I have to drop DoorDash?
Most operators are live in under 2 weeks, with the first direct order usually landing within a week of signing up. You do not drop the apps. On Operator plus Marketplace at $599, Otter routes DoorDash, Uber Eats and Grubhub tickets onto the same kitchen tablet as your direct orders, so the line runs one queue instead of three tablets. Keep the marketplaces for game-night crowds and first-time diners, move your regulars to direct.
Keep reading
Detroit ordering →
The same fight, up the lake.
Stop paying DoorDash commission →
The step by step exit plan.
Commission calculator →
Run your own ticket and volume.
Also: what is Zayos · how it works · integrations · pricing

Cleveland, we are onboarding now.

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