Zayos for Winter Garden restaurants. The commission is annual. The pain is hourly.
Published July 2026 · Updated July 26, 2026
Winter Garden restaurant online ordering on Zayos lets a Plant Street kitchen control when orders arrive, not just what they cost. You set pickup slots, take scheduled market day orders, keep 100 percent of food revenue, and pay a flat $499 per month per location.
Free, no card, about 60 seconds.
Why is a Plant Street kitchen a different problem from a strip mall kitchen?
Because your week is not spread out. Historic downtown Winter Garden is a brick main street with the West Orange Trail running straight through it, a Saturday farmers market that fills the street, a market hall and brewery pulling foot traffic, and an event calendar that closes Plant Street several times a year. A large share of the week can land between Friday evening and Sunday afternoon. Monday through Thursday is a different business in the same building.
A delivery app charges the same percentage at noon on market Saturday as it does at 2 pm on a rainy Tuesday, even though those two orders are worth completely different amounts to the kitchen.
That is the Winter Garden version of the problem. The annual commission number matters, and we will do that arithmetic below. But the daily number is throughput. An order that pings the tablet at the wrong minute costs you the fee and a slot in the pass while a family that walked in off the trail is thirty minutes into a wait. Winter Garden operators do not need a smaller percentage as much as they need a channel they can actually pace.
What is the annual number for a downtown Winter Garden restaurant?
Take 700 marketplace orders a month at a $34 average ticket, which is a normal shape for a main street kitchen mixing counter lunches with weekend dinners. At a 28 percent blended cost, that is about $6,664 a month, or roughly $79,968 a year, from one address on Plant Street. Per order it is about $9.52, which is most of the food cost on a $34 ticket.
Marketplace commission is 15 to 30 percent at the base rate and 25 to 35 percent blended once delivery, marketing and card processing stack on top. Zayos charges no commission at all.
Those are modeled figures using a $34 ticket and a 28 percent blended rate, not a reported result from a Zayos customer. Swap in your own order count and ticket in the commission calculator. What replaces it is $499 per month per location, flat, plus a small fee the diner pays at checkout: $0.99 pickup, $2.99 delivery, $0 dine in, 10 percent catering.
How do I keep the line moving when tickets come from four places?
First, put them all on one screen. On Operator plus Marketplace at $599 per month per location, Otter ingests DoorDash, Uber Eats and Grubhub into the same kitchen tablet as your Zayos direct orders, in the same format, off one menu. A cook reading one queue on a market Saturday is worth more than any fee argument on this page.
The controls that matter on a peak day
- Scheduled pickup windows. Let a market morning customer book 10:45 instead of ordering blind and standing in your doorway.
- Per item lead times. The item that takes eighteen minutes does not have to be available at the same notice as the item that takes four.
- Per item availability. Pull the slow build off the online menu at 11 am and put it back at 2 pm without touching the printed menu.
- QR dine in ordering. A $0 fee channel that shortens the order to kitchen gap when every table is full and the patio is two deep.
How does delivery actually play out to Horizon West and Hamlin?
Winter Garden has two customer geographies stacked on each other. Downtown is walkable, dense and event driven. Five minutes west, Horizon West and Hamlin are among the fastest growing new build suburbs in Florida: low density, long routes, wide spacing between rooftops and a courier supply that gets thin outside dinner peak.
Low density suburbs are where app delivery gets most expensive for the diner, which is why so many Horizon West families quietly switch to pickup.
That is a gift to a direct ordering channel. Pickup on Zayos costs the diner $0.99, flat, and nothing at all to the restaurant, so a family that drives in to grab dinner is your cheapest order of the day for everyone involved. When you do deliver, direct orders route through a dispatch layer with fourteen provider fallbacks so a thin courier network does not kill a ticket. And Winter Garden Village and Fowler Groves put chain competition right in the middle of that same trade area, which is the strongest possible argument for owning your customer list rather than renting it.
Which parts of Winter Garden does Zayos cover?
Downtown, the trail, the Village, and the whole west Orange County growth belt out to Oakland, Ocoee and Clermont.
Is Zayos live in Winter Garden right now?
No. Zayos is built by Zay Revenue Group in Fort Lauderdale, and the restaurant taking direct orders on it today is Naya Grill, with locations in Pompano Beach and West Palm Beach. There is no Zayos restaurant live in Orlando or Winter Garden yet.
We serve Central Florida from South Florida, and onboarding here is open now. Seven more storefronts are built and open ordering at their own launches. Most operators go live in under two weeks and take a first direct order within a week of signing up. Coffee shops, bakeries and counter service rooms are the fastest builds we do, and the cafe playbook covers how that menu shape is handled.
What does Zayos cost a Winter Garden restaurant?
Operator is $499. Operator plus Marketplace is $599, which keeps DoorDash, Uber Eats and Grubhub running through Otter into one kitchen tablet, the plan most main street kitchens want so the apps can still fill a quiet Tuesday. Concierge is $699 and adds up to five virtual brands per kitchen. Per location, per month, month to month, no setup fee, no commission.
The diner pays the only per order fee: $0.99 pickup, $2.99 delivery, $0 dine in, 10 percent catering. The restaurant keeps 100 percent of food revenue and 100 percent of tips.
Full pricing breakdown →Questions Winter Garden owners actually ask.
What does a delivery app order actually cost me on market Saturday?
Can I slow online orders down when the line is out the door?
My slow days are the days the apps fill. Doesn't that make them worth it?
How does delivery work out to Horizon West and Hamlin?
Does trail and event traffic actually turn into repeat customers?
Which restaurants are live on Zayos today?
See what a market Saturday really costs.
The free AI report runs your restaurant’s real numbers and shows the commission on your ticket, not a generic one. No card, about 60 seconds.