When the brisket sells out at 2pm, every channel should know at 2pm. And nobody should take a quarter of the tray order that pays your rent.
Barbecue runs on a 12 to 14 hour wood schedule that cannot react to an order spike, sells by the pound in a world of fixed price menus, and makes its real margin on catering trays a delivery app cannot even take. Zayos is commission free direct ordering that closes a sellout on every channel at once, takes whole brisket preorders with pickup windows the pit can plan against, models the by the pound menu properly, and books catering trays. $499 a month per location, no setup fee.
Free report, no card. Most operators are live in under 2 weeks.
Zayos is commission free direct online ordering built for BBQ restaurants. It treats selling out as a first class event, so one tap closes the brisket on your storefront and on every marketplace channel at the same moment. It takes whole brisket and whole shoulder preorders with lead time windows and pickup slots, models a by the pound menu with lean or moist cuts and pick-N plates, and books catering trays, where barbecue margin actually lives. Pickup windows and a visible preorder pipeline let the pit plan production against committed demand instead of guessing. Zayos costs $499 a month per location, $599 with marketplace ingestion, $699 for Concierge, with no setup fee and no contract. A direct order costs the restaurant 0% commission. The customer pays a flat service fee instead: $0.99 pickup, $2.99 delivery, $0 dine in, 10% catering. You keep 100% of the food revenue and 100% of the tips.
One day on the pit, and where the software has to fit.
Barbecue is the only segment where the inventory for tomorrow is decided tonight. Every ordering decision a platform makes has to respect that clock.
- 11pmWood goes in
Tonight you decide tomorrow. Trim count, packer count, fire time. Every one of those decisions is locked 12 hours before the first order comes in.
- 11amBrisket comes off
What is in the case is the entire day of inventory. There is no reordering, no par level, no second batch.
- 12pmThe apps spike
A marketplace order surge at noon is demand you learned about 12 hours after the only decision that could have served it. That is the structural problem, and it is not a software problem you can patch with more tablets.
- 2pmBrisket is gone
On Zayos you 86 it once, restaurant shorthand for marking an item sold out, and it closes on your storefront and every marketplace channel at the same moment. No selling meat that stopped existing at 2:04.
- 3pmTomorrow books itself
Whole packer preorders, holiday turkeys and Saturday catering trays keep taking orders with lead times attached, so the fire tonight is sized against a real order book.
What a smokehouse actually needs from an ordering platform.
Real barbecue sells out. The brisket that came off at 11am is gone by 2pm, and that scarcity is the brand, right up until a delivery app keeps selling it at 3:30 and you spend the afternoon refunding strangers. On Zayos one tap 86es the brisket on your own storefront and on every marketplace channel ingested through Otter, the aggregator that pipes those tickets into a single screen. Selling out stays a flex instead of a customer service fire.
The whole packer, the whole pork shoulder, the full rack order for Saturday. These are the tickets a phone call used to take and a marketplace never could. Zayos takes them as preorders with lead time windows, so the customer commits days ahead and picks a pickup slot. The pitmaster knows on Thursday what Saturday needs, and a serious weekend of whole animal orders books itself while the smoker runs.
Barbecue is sold by weight and generic platforms cannot count in half pounds. Zayos models the real menu: brisket by the half pound with lean, moist or mixed, ribs by the rack and half rack, two meat and three meat plates with pick-N meat selection and pick two sides as structured choices. The cutting board ticket reads exactly like the counter order, because it is the same order.
A 12 to 14 hour cook cannot react to an order spike. Zayos pickup windows spread same day demand across service instead of stacking it at noon, and the preorder pipeline shows tomorrow's committed volume, so trim counts and fire timing get planned against real numbers instead of a hunch.
Ask any BBQ operator where the money is and they say trays. Office lunches, graduation parties, church events, tailgates. The catering flow handles feeds 25, 50 and 100 sizing, per guest math, lead time windows the pit can plan against, and scheduled pickup or delivery. On catering the customer pays a 10% service fee at checkout. You keep 100% of the food revenue.
The pit sells the meat. Checkout sells the rest. Mac and cheese, beans, slaw and potato salad by the pint and quart, cornbread by the piece, banana pudding, bottled house sauce, all surfaced as one tap add-ons and priced properly instead of scribbled. A two meat plate that reliably leaves with a quart of mac is a different ticket average.
The barbecue calendar has its own spikes. Thanksgiving smoked turkeys, July 4th packer volume, Memorial Day and Labor Day, the Super Bowl rib rush. Those sell as preorder items with cutoff dates, lead time windows and pickup slots, so the smoker count is sized against committed orders weeks ahead instead of a day-of wall of tickets the pit physically cannot absorb.
Plenty of smokehouses run more than one tradition: Texas salt and pepper next to Kansas City sweet, a Carolina vinegar option, Alabama white for the chicken. Zayos models sauce style, sauced or dry, and cut preference as structured choices per item, so dry rub ribs with sauce on the side land on the ticket instead of in a notes box the cutting board never reads.
DoorDash, Uber Eats and Grubhub orders land on the same kitchen tablet as your direct Zayos orders, routed through Otter. One menu is the source of truth on every channel. No double entry at the register, no tablet wall next to the cutting board, and no 86ing the brisket in four different apps while the line is out the door.
The Zayos storefront ships schema markup, the structured data search engines read, carrying the phrases people actually type: bbq near me, brisket near me, smoked ribs near me, bbq catering near me. Generic platforms rank their own marketplace pages for those phrases. Your branded storefront should be what ranks instead.
Weight based tickets meet a percentage cut.
Start with what a marketplace order actually costs. The apps charge a 15% to 30% base commission, and once delivery, marketing and processing fees stack, the blended real cost of that volume typically runs 25% to 35%. Label matters here, because the two numbers get quoted interchangeably and they are not the same thing. At 3,000 to 12,000 orders a month, marketplace commissions run a modeled $48,000 to $300,000 or more per location per year. Barbecue tickets skew heavy, because meat is sold by weight and the orders are for groups, so a percentage takes a bigger absolute number out of a BBQ ticket than out of most.
Now put that against a cost structure that is already locked. The wood went in at 11pm. The packers came off at 11am. The shrink, the labor and the overnight are paid whether the case sells out or not. A percentage that lands on top of that is not shaving margin, it is taking a fixed cut of a fixed cost business.
The generic ordering platforms also cannot sell your menu. Barbecue moves in half pound increments, lean or moist, rack and half rack, and most item structures flatten that into fixed price guesses. The two meat plate with pick two sides becomes a notes box negotiation. The whole packer preorder, the biggest single ticket a smokehouse sells, is structurally impossible on a marketplace, because there is no lead time and no pickup window. And catering, the trays that carry the best margin in the building, still lives on a phone and a legal pad, because no app takes a feeds 100 order two weeks out.
Zayos replaces the percentage with a flat monthly price, $499 per location for Operator, and a flat service fee the customer pays at checkout, $0.99 on pickup, $2.99 on delivery, $0 on dine in, 10% on catering. The restaurant never pays that fee and keeps 100% of the food revenue and 100% of the tips. If catering is a real part of your book, the catering page goes deeper on lead times and feeds-100 sizing.
No BBQ joint yet. Here is the real proof.
We would rather tell you the truth than invent a pitmaster testimonial. Zay Revenue Group is a Fort Lauderdale company. The restaurant live and taking orders on Zayos today is Naya Grill, a Lebanese fast casual brand with two Florida locations, Pompano Beach and West Palm Beach, with direct orders plus DoorDash, Uber Eats and Grubhub all routing into one kitchen tablet through Otter. The modifier engine, the sold-out sync and the one tablet workflow are the same parts a smokehouse runs on. Different cuisine, same backbone.
$499 a month per location. 0% on every direct pound.
Operator is $499 a month per location. Operator plus Marketplace, which ingests DoorDash, Uber Eats and Grubhub through Otter into the same tablet, is $599. Concierge is $699 and includes up to 5 virtual brands per kitchen, so a wing concept or a smoked sandwich concept can run off the same pit. No setup fee. Month to month, no contract. The customer pays a flat service fee, $0.99 pickup, $2.99 delivery, $0 dine in, 10% on catering, and the restaurant never pays it. You keep 100% of the food revenue and 100% of the tips.
Full pricing breakdown →What BBQ owners ask us first.
We sell out by 2pm. Will the apps keep selling brisket after that?
Can I take whole brisket and whole shoulder orders online?
Why is a percentage commission worse for barbecue than for other food?
How does this help me plan against the wood schedule?
What do catering trays cost me on Zayos?
Can it handle Thanksgiving turkeys and holiday preorders?
What does it cost and how long does setup take?
Is any BBQ joint actually running on this today?
Built for the pit. Now onboarding.
Run the free AI report to see what your joint gave the marketplaces last month, or start your storefront now. Most operators are live in under 2 weeks, and the first direct order usually lands within a week.