◆ Online ordering for BBQ restaurants

When the brisket sells out at 2pm, every channel should know at 2pm. And nobody should take a quarter of the tray order that pays your rent.

Barbecue runs on a 12 to 14 hour wood schedule that cannot react to an order spike, sells by the pound in a world of fixed price menus, and makes its real margin on catering trays a delivery app cannot even take. Zayos is commission free direct ordering that closes a sellout on every channel at once, takes whole brisket preorders with pickup windows the pit can plan against, models the by the pound menu properly, and books catering trays. $499 a month per location, no setup fee.

Free report, no card. Most operators are live in under 2 weeks.

Quick answer

Zayos is commission free direct online ordering built for BBQ restaurants. It treats selling out as a first class event, so one tap closes the brisket on your storefront and on every marketplace channel at the same moment. It takes whole brisket and whole shoulder preorders with lead time windows and pickup slots, models a by the pound menu with lean or moist cuts and pick-N plates, and books catering trays, where barbecue margin actually lives. Pickup windows and a visible preorder pipeline let the pit plan production against committed demand instead of guessing. Zayos costs $499 a month per location, $599 with marketplace ingestion, $699 for Concierge, with no setup fee and no contract. A direct order costs the restaurant 0% commission. The customer pays a flat service fee instead: $0.99 pickup, $2.99 delivery, $0 dine in, 10% catering. You keep 100% of the food revenue and 100% of the tips.

Why barbecue is different

One day on the pit, and where the software has to fit.

Barbecue is the only segment where the inventory for tomorrow is decided tonight. Every ordering decision a platform makes has to respect that clock.

  1. 11pm
    Wood goes in

    Tonight you decide tomorrow. Trim count, packer count, fire time. Every one of those decisions is locked 12 hours before the first order comes in.

  2. 11am
    Brisket comes off

    What is in the case is the entire day of inventory. There is no reordering, no par level, no second batch.

  3. 12pm
    The apps spike

    A marketplace order surge at noon is demand you learned about 12 hours after the only decision that could have served it. That is the structural problem, and it is not a software problem you can patch with more tablets.

  4. 2pm
    Brisket is gone

    On Zayos you 86 it once, restaurant shorthand for marking an item sold out, and it closes on your storefront and every marketplace channel at the same moment. No selling meat that stopped existing at 2:04.

  5. 3pm
    Tomorrow books itself

    Whole packer preorders, holiday turkeys and Saturday catering trays keep taking orders with lead times attached, so the fire tonight is sized against a real order book.

Pit specific

What a smokehouse actually needs from an ordering platform.

Sell out once, everywhere

Real barbecue sells out. The brisket that came off at 11am is gone by 2pm, and that scarcity is the brand, right up until a delivery app keeps selling it at 3:30 and you spend the afternoon refunding strangers. On Zayos one tap 86es the brisket on your own storefront and on every marketplace channel ingested through Otter, the aggregator that pipes those tickets into a single screen. Selling out stays a flex instead of a customer service fire.

Whole brisket and whole shoulder preorders

The whole packer, the whole pork shoulder, the full rack order for Saturday. These are the tickets a phone call used to take and a marketplace never could. Zayos takes them as preorders with lead time windows, so the customer commits days ahead and picks a pickup slot. The pitmaster knows on Thursday what Saturday needs, and a serious weekend of whole animal orders books itself while the smoker runs.

By the pound, the way you actually sell it

Barbecue is sold by weight and generic platforms cannot count in half pounds. Zayos models the real menu: brisket by the half pound with lean, moist or mixed, ribs by the rack and half rack, two meat and three meat plates with pick-N meat selection and pick two sides as structured choices. The cutting board ticket reads exactly like the counter order, because it is the same order.

Pickup windows that match the pit, not the app

A 12 to 14 hour cook cannot react to an order spike. Zayos pickup windows spread same day demand across service instead of stacking it at noon, and the preorder pipeline shows tomorrow's committed volume, so trim counts and fire timing get planned against real numbers instead of a hunch.

Catering trays, where the margin actually is

Ask any BBQ operator where the money is and they say trays. Office lunches, graduation parties, church events, tailgates. The catering flow handles feeds 25, 50 and 100 sizing, per guest math, lead time windows the pit can plan against, and scheduled pickup or delivery. On catering the customer pays a 10% service fee at checkout. You keep 100% of the food revenue.

Sides, fixings and sauce attach

The pit sells the meat. Checkout sells the rest. Mac and cheese, beans, slaw and potato salad by the pint and quart, cornbread by the piece, banana pudding, bottled house sauce, all surfaced as one tap add-ons and priced properly instead of scribbled. A two meat plate that reliably leaves with a quart of mac is a different ticket average.

Holiday and game day preorders

The barbecue calendar has its own spikes. Thanksgiving smoked turkeys, July 4th packer volume, Memorial Day and Labor Day, the Super Bowl rib rush. Those sell as preorder items with cutoff dates, lead time windows and pickup slots, so the smoker count is sized against committed orders weeks ahead instead of a day-of wall of tickets the pit physically cannot absorb.

Regional style as real choices

Plenty of smokehouses run more than one tradition: Texas salt and pepper next to Kansas City sweet, a Carolina vinegar option, Alabama white for the chicken. Zayos models sauce style, sauced or dry, and cut preference as structured choices per item, so dry rub ribs with sauce on the side land on the ticket instead of in a notes box the cutting board never reads.

One tablet for direct and marketplace

DoorDash, Uber Eats and Grubhub orders land on the same kitchen tablet as your direct Zayos orders, routed through Otter. One menu is the source of truth on every channel. No double entry at the register, no tablet wall next to the cutting board, and no 86ing the brisket in four different apps while the line is out the door.

Structured data for brisket searches

The Zayos storefront ships schema markup, the structured data search engines read, carrying the phrases people actually type: bbq near me, brisket near me, smoked ribs near me, bbq catering near me. Generic platforms rank their own marketplace pages for those phrases. Your branded storefront should be what ranks instead.

The money side

Weight based tickets meet a percentage cut.

Start with what a marketplace order actually costs. The apps charge a 15% to 30% base commission, and once delivery, marketing and processing fees stack, the blended real cost of that volume typically runs 25% to 35%. Label matters here, because the two numbers get quoted interchangeably and they are not the same thing. At 3,000 to 12,000 orders a month, marketplace commissions run a modeled $48,000 to $300,000 or more per location per year. Barbecue tickets skew heavy, because meat is sold by weight and the orders are for groups, so a percentage takes a bigger absolute number out of a BBQ ticket than out of most.

Now put that against a cost structure that is already locked. The wood went in at 11pm. The packers came off at 11am. The shrink, the labor and the overnight are paid whether the case sells out or not. A percentage that lands on top of that is not shaving margin, it is taking a fixed cut of a fixed cost business.

The generic ordering platforms also cannot sell your menu. Barbecue moves in half pound increments, lean or moist, rack and half rack, and most item structures flatten that into fixed price guesses. The two meat plate with pick two sides becomes a notes box negotiation. The whole packer preorder, the biggest single ticket a smokehouse sells, is structurally impossible on a marketplace, because there is no lead time and no pickup window. And catering, the trays that carry the best margin in the building, still lives on a phone and a legal pad, because no app takes a feeds 100 order two weeks out.

Zayos replaces the percentage with a flat monthly price, $499 per location for Operator, and a flat service fee the customer pays at checkout, $0.99 on pickup, $2.99 on delivery, $0 on dine in, 10% on catering. The restaurant never pays that fee and keeps 100% of the food revenue and 100% of the tips. If catering is a real part of your book, the catering page goes deeper on lead times and feeds-100 sizing.

What is actually live

No BBQ joint yet. Here is the real proof.

We would rather tell you the truth than invent a pitmaster testimonial. Zay Revenue Group is a Fort Lauderdale company. The restaurant live and taking orders on Zayos today is Naya Grill, a Lebanese fast casual brand with two Florida locations, Pompano Beach and West Palm Beach, with direct orders plus DoorDash, Uber Eats and Grubhub all routing into one kitchen tablet through Otter. The modifier engine, the sold-out sync and the one tablet workflow are the same parts a smokehouse runs on. Different cuisine, same backbone.

2
FL locations live
0%
on direct orders
$48k+
a year in commissions kept
4
channels, one tablet
Flat pricing

$499 a month per location. 0% on every direct pound.

Operator is $499 a month per location. Operator plus Marketplace, which ingests DoorDash, Uber Eats and Grubhub through Otter into the same tablet, is $599. Concierge is $699 and includes up to 5 virtual brands per kitchen, so a wing concept or a smoked sandwich concept can run off the same pit. No setup fee. Month to month, no contract. The customer pays a flat service fee, $0.99 pickup, $2.99 delivery, $0 dine in, 10% on catering, and the restaurant never pays it. You keep 100% of the food revenue and 100% of the tips.

Full pricing breakdown →
Pitmaster questions

What BBQ owners ask us first.

We sell out by 2pm. Will the apps keep selling brisket after that?
Not once you are on Zayos. Sellout is treated as a first class event, not an error. One tap 86es the brisket, or the ribs, or the burnt ends, on your direct storefront and on every marketplace channel ingested through Otter, at the same moment. No more apps selling meat that stopped existing an hour ago, and no more refund and apologize afternoons. Because scarcity is the brand, the storefront can keep taking preorders for tomorrow while today reads sold out.
Can I take whole brisket and whole shoulder orders online?
Yes, and it is one of the main reasons BBQ operators come to us. Whole packers, whole shoulders, full racks and smoked turkeys sell as preorder items with lead time windows, so the order commits days ahead and the customer picks a pickup slot. The pitmaster sees committed volume before the fire starts. It is the phone call order, formalized and paid at checkout, and it is impossible on any marketplace app.
Why is a percentage commission worse for barbecue than for other food?
Because your cost is locked in before a single order exists. A brisket that took 14 hours of wood, labor and shrink is already paid for by the time it hits the case, and weight based tickets run big, so a percentage takes a big number off the top. The marketplaces charge a 15% to 30% base commission, and once delivery, marketing and processing fees stack, the blended real cost of marketplace volume typically runs 25% to 35%. At 3,000 to 12,000 orders a month, that is a modeled $48,000 to $300,000 or more per location per year. On Zayos a direct order carries 0% commission. The customer pays a flat service fee instead, $0.99 pickup, $2.99 delivery, $0 dine in, 10% catering, and you keep 100% of the food revenue and 100% of the tips.
How does this help me plan against the wood schedule?
From both sides. Scheduled pickup windows spread same day demand across service instead of letting it stack at noon, and the preorder pipeline shows tomorrow and this weekend as committed orders, so trim counts, fire timing and case planning happen against real numbers. An unpredictable app spike is exactly what a 12 to 14 hour cook cannot absorb. A preorder pipeline is exactly what it can.
What do catering trays cost me on Zayos?
Nothing in commission. Catering orders carry a 10% service fee that the customer pays at checkout, and the restaurant keeps 100% of the food revenue. Compare that to a marketplace: on a $1,500 tray order a 25% to 35% blended cost takes $375 to $525 out of your money. The catering flow itself handles office lunches, graduations, church events and tailgates with feeds 25, 50 and 100 sizing, lead time windows the pit can plan against, and scheduled pickup or delivery.
Can it handle Thanksgiving turkeys and holiday preorders?
Yes. Holiday items sell as preorder products with cutoff dates, lead time windows and pickup slots. Smoked turkeys, July 4th briskets, holiday rib packages. The kitchen view shows the committed count as it builds, so the smoker plan and the meat order are sized to real demand weeks ahead. The alternative, a phone list on a legal pad, is how turkeys get lost.
What does it cost and how long does setup take?
Operator is $499 a month per location, Operator plus Marketplace is $599 and adds Otter ingestion of DoorDash, Uber Eats and Grubhub into the same tablet, and Concierge is $699 with up to 5 virtual brands per kitchen. No setup fee, month to month, no contract. Most operators are live in under 2 weeks, including the by the pound structure, plate options, preorder items and catering trays built with your team, and the first direct order usually lands within a week of signing up.
Is any BBQ joint actually running on this today?
Honest answer: not yet. Zay Revenue Group is a Fort Lauderdale company, and the restaurant live and taking orders on Zayos today is Naya Grill, a Lebanese fast casual brand with two Florida locations, Pompano Beach and West Palm Beach, running direct and marketplace orders through one kitchen tablet via Otter. BBQ restaurants are onboarding now. The live sellout sync, preorder pipeline, by the pound structure and catering flow on this page are the BBQ configuration of that same live platform, not a mockup.

Built for the pit. Now onboarding.

Run the free AI report to see what your joint gave the marketplaces last month, or start your storefront now. Most operators are live in under 2 weeks, and the first direct order usually lands within a week.