◆ Carrollwood, Tampa

Carrollwood restaurant online ordering, on your own domain. Zayos.

Quick answer

Zayos is commission free online ordering for Carrollwood restaurants. Your neighbors already know you, so you do not need an app to introduce them. They order on your own branded site, you keep 100% of food revenue and tips, flat $499 per month.

Free, no card, about 60 seconds.

Why Carrollwood is different

Is Carrollwood a discovery market or a retention market?

It is a retention market, and that changes what you should be paying for. Carrollwood is one of the oldest planned suburbs in Hillsborough County. The households around Lake Carroll, in Carrollwood Village, up through Northdale and Lake Magdalene have been here for years, in many cases decades, and so have the restaurants. Nobody within three miles of your door needs a delivery app to learn that you exist. They learned it from a neighbor, from a school pickup line, or from driving past you on Dale Mabry twice a day for eleven years.

A marketplace sells discovery. That is the actual product, and it is worth real money in a market full of strangers. Carrollwood is not that market. When you pay 25% to 35% blended on a repeat order from a family that already knows your name, you are paying an introduction fee for an introduction that happened in 2014. The question for an operator here is not how to be found. It is how to stop renting a relationship you already earned.

Your mail says Tampa. Your customers do not search Tampa.

Carrollwood is unincorporated county, so every address here reads Tampa, FL even though downtown is eight miles south. That gap costs you in search. A person deciding on dinner types Carrollwood, or Village Center, or Gunn Highway, or Dale Mabry, because that is how the neighborhood refers to itself. If the only page carrying your menu is a tile on a marketplace domain, the marketplace competes for that phrase and puts four national chains inside the result next to you. A Zayos storefront runs on your own domain with the neighborhood in the copy, the address and the local schema, so there is a page of yours to rank.

Who owns the order button on your Google listing?

Here is the quiet leak in most Carrollwood restaurants. A neighbor searches your name, finds your Google Business Profile, taps order, and lands in a marketplace checkout. You paid nothing to acquire that customer. They arrived with your name already typed. Then commission is taken out of the ticket anyway. Pointing that button at an ordering page you own is the single fastest change an established neighborhood restaurant can make, and it costs you nothing per order.

Side by side

What can a marketplace tile do, and what can your own site do?

Ranking for the word "Carrollwood"

On the app

A marketplace tile lives on the marketplace domain. It ranks that domain, not yours.

On your own site

Your own domain, your own page, your own local schema, with Carrollwood in the address and the copy.

The Google Business Profile order button

On the app

Points a customer who already found you into an app that charges you to complete the sale.

On your own site

Points at your own ordering page, so a search that was already yours stays yours.

The regular who has eaten with you since 2011

On the app

Is a marketplace account. You cannot email them, text them, or see what they order.

On your own site

Is a customer record you own, with order history, a saved card, and one tap reorder.

The price a neighbor sees

On the app

Usually marked up to survive the commission, on a menu your neighbors compare to your dining room.

On your own site

Your real menu price, with a $0.99 pickup fee the diner pays at checkout.

More on the mechanics in the restaurant website builder and what Zayos is.

Run the numbers

What does app commission cost a Carrollwood restaurant in a year?

Modeled, not a customer result. 700 app orders a month at a $28 average ticket, at a 27% effective blended rate.

700
app orders a month
$28
average ticket
$5,292
commission a month
$63,504
commission a year

Marketplace commission runs 15% to 30% as a base rate, and 25% to 35% as a blended real cost once delivery, marketing and processing fees stack. Zayos is a flat $499 a month per location. Put your own check average through the commission calculator, or read what DoorDash charges restaurants.

Coverage

Which parts of Carrollwood does Zayos cover?

All three Carrollwoods and the corridors that hold the restaurants, from Lake Carroll north to Northdale and west along Gunn Highway.

Original Carrollwood
Carrollwood Village
Village Center
Northdale
Greater Carrollwood
Lake Magdalene
Lake Carroll
Forest Hills
Egypt Lake
N Dale Mabry corridor
Gunn Highway
Ehrlich Road

Plus Lutz, Odessa, Town n Country and the rest of Hillsborough County.

Carrollwood kitchens

What kind of restaurant does this fit?

The long tenured neighborhood places. Family Italian, the sushi counter in the plaza, the bagel shop with a line on Sunday, the barbecue joint people drive across Dale Mabry for.

Neighborhood Italian
Sushi + Poke
Thai
Indian
Greek + Mediterranean
Deli + Bagels
Barbecue
Mexican
Pho + Vietnamese
Wings + Sports Bar
Bakery + Coffee
Breakfast + Brunch

Cuisine playbooks: Mediterranean · pizzerias · cafes · catering

Straight answer

Is Zayos live in Carrollwood yet?

No. We have no restaurant live anywhere in Tampa Bay today. Zayos is built in Fort Lauderdale by Zay Revenue Group, and the restaurant taking direct orders on it right now is Naya Grill, a Lebanese fast casual brand with locations in Pompano Beach and West Palm Beach, keeping $48k+ a year that used to go to commissions on a run of 3,000 orders a month. We are a South Florida company that serves the Tampa market, and we would rather write that plainly than dress up a customer we do not have. Carrollwood operators are onboarding now. Most go live in under two weeks, and the first direct order usually lands within a week of signing up.

0%
on direct orders
100%
of food and tips
1
kitchen tablet
2 wks
to live, typical
Flat pricing

What does Zayos cost a Carrollwood restaurant?

Operator is $499 a month. Operator plus Marketplace, which adds DoorDash, Uber Eats and Grubhub ingestion through Otter, is $599. Concierge is $699 and includes up to five virtual brands per kitchen. All three are per location, per month, month to month, no setup fee. The diner pays a small service fee at checkout, $0.99 pickup, $2.99 delivery, nothing on dine in, 10% on catering. The restaurant never pays it and keeps 100% of food revenue and tips.

Full pricing breakdown →
Operator questions

What do Carrollwood owners ask before they switch?

My neighbors already know my restaurant. Why do I need an ordering site?
Because knowing you and being able to order from you in ten seconds are different things. A Carrollwood household that has eaten with you for a decade still opens an app at 6pm, because that is where the saved card and the reorder button live. A branded ordering site on your own domain moves that habit back to you: saved card, saved address, one tap reorder of the exact order they placed last Thursday. You are not buying discovery here, you are buying the reorder.
Why does my Tampa mailing address hurt me in local search?
Carrollwood is unincorporated Hillsborough County, so your mail says Tampa even though you are eight miles north of downtown. Diners in Original Carrollwood, Carrollwood Village, Northdale and Lake Magdalene do not search Tampa for dinner, they search Carrollwood, or Gunn Highway, or Dale Mabry. Zayos builds your ordering site on your own domain with the neighborhood in the page copy, the address and the local schema, so the term your customers actually type has a page of yours to land on.
Can a DoorDash listing rank my restaurant for Carrollwood searches?
It ranks the marketplace, not you. Every review, every link and every bit of search authority a marketplace listing earns accrues to the marketplace domain. When a Carrollwood diner searches your cuisine plus the neighborhood, the app pages compete for that result and put four national chains beside you inside it. A page on your own domain is the only version of that result you control.
How much is commission actually costing me here?
Modeled: 700 app orders a month at a $28 average ticket, at a 27% effective blended rate, is about $5,292 a month, or $63,504 a year, per location. Marketplace commission runs 15% to 30% as a base rate and 25% to 35% as a blended real cost once delivery, marketing and processing fees stack. Zayos is a flat $499 a month per location, so the whole plan costs less than two days of that commission bill.
Do I have to leave DoorDash and Uber Eats to do this?
No, and in a stable suburb you should not. Keep the apps for the household that just moved into Carrollwood Village and does not know you yet. On Operator plus Marketplace at $599 a month, Otter pulls every DoorDash, Uber Eats and Grubhub ticket into the same kitchen tablet as your direct orders, so the line reads one queue. Over time the regulars move to your site and the apps go back to being an introduction service instead of a landlord.
I have run this place for twenty years. Is this going to be complicated?
The kitchen side is the part that does not change. Orders land on the same tablet workflow your staff already runs, and Otter keeps the marketplace tickets in the same feed. We build the menu, the site and the payouts for you. Most operators are live in under two weeks and take their first direct order within a week of signing up.
Does it handle catering for the Village and the office parks off Dale Mabry?
Yes. Scheduled orders, group ordering and a catering builder run on the same site as your regular menu, which matters in a neighborhood with clubs, HOAs, churches, schools and medical offices along Dale Mabry and Ehrlich. The catering service fee is 10%, paid by the customer at checkout, never by the restaurant. The playbook is on the catering page.
Is Zayos live in Carrollwood or anywhere in Tampa right now?
No. Zayos has no restaurant live anywhere in the Tampa Bay area today. We are a Fort Lauderdale company. The restaurant taking direct orders on Zayos right now is Naya Grill, with locations in Pompano Beach and West Palm Beach. Carrollwood operators are onboarding now, most go live in under two weeks, and the first direct order usually lands within a week of signing up.

See what your regulars cost you last month.

The free AI report runs your restaurant through the same commission math on this page. No card, about 60 seconds.