Akron restaurant online ordering, priced flat by Zayos
Zayos charges an Akron restaurant a flat $499 to $699 per location each month and takes no commission on food or tips. Delivery apps take 15 to 30 percent base and 25 to 35 percent blended. At a $22 average ticket, $499 a month equals about 91 marketplace orders.
What does one delivery app order actually cost you?
Not a percentage. A number of dollars, out of the drawer, every time. Akron is a family owned restaurant town with a modest average check, the shape where a percentage does the most damage. Take a $22 ticket. At a 25 percent blended rate, that order hands about $5.50 to a platform that did not buy your chicken, staff your line, or clean your kitchen at midnight.
Five fifty an order does not sound like anything until you multiply it by a year. At 600 orders a month, that is roughly $39,600 gone before rent.
Now apply it to how Akron eats. Drive in windows and carry out counters, a tradition here since the 1930s. Neighborhood rooms in Highland Square, Merriman Valley and Firestone Park. The North Hill International District, where one of the largest Bhutanese and Nepali communities in the country supports groceries, momo counters and family kitchens on thin margins. Barberton chicken houses down the road. Shift traffic from Summa and the University of Akron. Nearly every one of those formats is high frequency and low ticket, the profile a percentage punishes hardest.
At what order count does a flat fee beat a percentage?
Find your average ticket on the left. The right column is how many marketplace orders a month it takes for the commission to equal the $499 Operator plan. Past that number, every additional direct order costs you nothing.
| Average ticket | App takes per order | Orders a month to equal $499 |
|---|---|---|
| $15 | $3.75 | 134 |
| $22 | $5.50 | 91 |
| $30 | $7.50 | 67 |
| $45 | $11.25 | 45 |
Calculated at a 25 percent blended rate against the $499 Operator plan, one location. Blended rates run 25 to 35 percent in practice, so this is the conservative end. Illustration, not a customer result.
What if I am below the break even?
Then a percentage is cheaper right now, and you should stay put until it is not. That is an unusual thing for a software company to print on its own city page, but a restaurant that switches into a worse deal cancels in ninety days and tells everyone on Main Street. The break even is a floor you cross once, because a percentage grows every good month and $499 does not.
Who is already running Zayos, and where?
South Florida, all of it. Zay Revenue Group is a Fort Lauderdale, Florida company and we serve the Akron market from there. No Ohio customers. Naya Grill, a Lebanese fast casual brand in Pompano Beach and West Palm Beach, is live and taking orders on Zayos, and running the commission model at 3,000 orders a month it keeps more than $48,000 a year that would have gone to the apps. Eight more South Florida storefronts are built with ordering opening at launch.
Our Google profile, ZayOS-Zayrev, is rated 5.0 from 12 reviews. Twelve is a small number and we would rather print it accurately than round it up.
If the restaurant pays no percentage, who pays?
The diner pays a small flat fee at checkout and the restaurant pays a flat subscription. Pickup is $0.99 to the diner, delivery $2.99, dine in from a QR code $0, catering 10 percent. Nothing comes out of your food revenue or your staff's tips on any of the three plans: $499 Operator, $599 Operator plus Marketplace, $699 Concierge, each per location per month.
Setup is under two weeks, with a first direct order usually inside the first week. Keep the marketplaces if you want them: on Operator plus Marketplace, Otter pulls DoorDash, Uber Eats and Grubhub tickets onto the same kitchen tablet, so the line only watches one screen.
Akron owner questions, answered straight
Is 25 percent really what the apps cost? My contract says less.
Is Zayos live in Akron or anywhere in Ohio?
We are a drive in with a walk up window. Does online ordering even apply?
Can one subscription cover a second concept out of the same kitchen?
What is the real total cost, all in?
Run your own numbers first
The free report puts a dollar figure on what the apps took last month. If the math says stay put, stay put.