Zayos and Lightspeed.
Published July 2026 · Updated July 26, 2026
Zayos connects to Lightspeed through Otter, but the answer depends on which Lightspeed you run. K Series, U Series (formerly Upserve) and O Series are different products with different integration profiles. Direct orders arrive as takeout or delivery tickets, never as a seated table check.
Which Lightspeed am I actually running?
More owners get this wrong than right, and it is not their fault. Lightspeed has grown by acquisition, so several different products carry the name. Four ways to find out in about two minutes.
Look at what you sign in to
The product name on the login screen and on your monthly invoice is the answer, not the word Lightspeed on the box. Screenshot the invoice line item before your intake call and there is nothing left to guess.
If you used to say Upserve, you are on U Series
Upserve became Lightspeed U Series. Many US full service restaurants still call it Upserve internally years later, and the staff shorthand is a reliable tell.
If you were sold it in the last few years as Lightspeed Restaurant, ask which series
K Series and O Series are both sold as Lightspeed Restaurant. They are different products underneath with different integration profiles, so the reseller or account manager needs to name the series in writing.
If you sell packaged goods more than plates, check whether it is Lightspeed Retail
Lightspeed also sells a retail product. A market, a bakery counter or a smoke shop is sometimes on Retail rather than Restaurant. Tell us at intake, because it is a different conversation.
Does the series change what I get?
It changes the setup work, not the result. Whichever series you are on, direct orders land on the kitchen tablet and post into your point of sale as tickets. What differs is how much confirming happens before launch.
| Series | Usually found in | How it connects | Confirm at intake |
|---|---|---|---|
| U Series, formerly Upserve | US full service restaurants, bars, neighborhood dining rooms | The most familiar path in the US market. Menu structure mirrors out, direct orders post in as tickets through Otter. | Confirm the location count, because each location is mapped on its own. |
| K Series | Quick service, counter service, hospitality groups, many non US operators | Connects through Otter with its own integration profile, separate from U Series. | Confirm the series in writing before launch week, and confirm which locations are on it if you run a mixed estate. |
| O Series | Full service and hospitality, sold as Lightspeed Restaurant | Connects through Otter with its own profile. Setup work is more hands on than U Series. | Ask for a kickoff with your Lightspeed contact so menu mapping is agreed once rather than corrected twice. |
What does not cross over from a full service floor?
Lightspeed restaurants are usually full service, and full service has concepts that an online order simply does not have. Read this list before you build an expectation around one of them.
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Table and seat numbers
An online order has no table. It arrives as a pickup, delivery or dine in ticket, and it will not attach itself to a seat on your floor plan.
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Coursing and fire order
Appetizer then entree pacing is a floor decision made by a server. Online tickets arrive as one ticket, all at once, the way a phone order does.
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Open tabs and split checks
A direct order is paid in full at checkout by Stripe. There is no tab to hold open and nothing left to split later.
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Server assignment and tip pooling
No server rang the ticket, so no server is attached to it. Decide up front how online order tips are handled in your house rules, because 100 percent of tips stay with the restaurant either way.
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Reservations and waitlist
Zayos takes orders, it does not seat rooms. Whatever you use for reservations keeps doing that job.
What about my second and third location?
Each location is billed and mapped on its own, at 499, 599 or 699 dollars per month depending on the tier you pick. There is no setup fee and no contract.
One menu master can serve several locations, with per location price and availability differences, so a second store does not mean a second menu build from scratch.
A group with more than one Lightspeed series across its stores is normal. We map each store to its own series rather than forcing the estate onto one profile.
Reporting rolls up across locations in Zayos, while each location keeps its own kitchen tablet and its own 86 list.
What does the Zayos Lightspeed integration not do?
Zayos does not send table, seat, coursing or open tab data into Lightspeed, because an online order is never a seated check. It does not replace your floor plan, staff scheduling, inventory depletion or reservations, it does not migrate your Lightspeed reporting history, and it does not move your in house card processing.
Two honest caveats. Some of this work is configuration rather than a switch: which series you run, which locations map to which menu, and how your modifier tree translates all get agreed during onboarding, and that is where the time goes. And if your estate mixes Lightspeed with another point of sale across stores, we map each store on its own instead of pretending one profile covers the group.
Lightspeed questions operators ask
Which Lightspeed does Zayos work with?
Will online orders show up on my floor plan?
How long does a Lightspeed connection take to set up?
Does the Lightspeed integration cost extra?
What does the diner pay on a direct order?
We run five locations on Lightspeed. Does that change anything?
Start with the number, not the sales call
The free report runs your own delivery volume and shows what commission is costing you. About sixty seconds, no card.